Miesha Arthur
Oakland,CA
Overview
1
1
year of post-secondary education
Work History
Customer Service Representative
Bluecrew
Oakland, California
12.2025 - Current
- Processed orders and managed customer accounts efficiently.
- Handled returns and exchanges according to company policy.
- Assisted customers with inquiries and product information.
- Collaborated with team members to improve service quality.
- Maintained a clean and organized work environment consistently.
- Provided support during peak hours to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Education
Certificate - Medical Assistant
Heald College
CA 09.2011 - 12.2012
Skills
- Grammar
- Payment processing
- Microsoft Excel
- Customer relations
Timeline
Customer Service Representative
Bluecrew
12.2025 - Current
Certificate - Medical Assistant
Heald College
09.2011 - 12.2012