Hi, I’m
Darrah Phillips
Aurora,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
years of professional experience
Work History
BSH Home Appliances Group
Customer Service Representative
09.2022 - 05.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed over 60 calls per day.
Dollar General Corporations
Assistant Manager
04.2021 - 12.2021
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Gildan Distribution Center
Warehouse Picker
01.2018 - 06.2018
Job overview
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Organized warehouse shelves and racks to maximize space utilization.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Eastern Guilford High SchoolGibsonville, NC
High School Diploma
05.2012
University Overview
- Honor Roll 4TH SEMESTER 2012
- Awarded NC SCHOLAR 2012
- Awarded MAGNA CUM LAUDE
- Completed AP course in ENGLISH
- Completed AP course in GOVERNMENT
- Completed AP course in SPANISH 4
- Professional Development: MEDICAL CAREERS
- 4.1 GPA (WEIGHTED)
- Ranked in Top 10% of class
- STEP TEAM Member
- Extracurricular Activities: TRACK TEAM
- cum laude graduate
- summa cum laude graduate
- magna cum laude graduate
Skills
- Coordination
- Report Transcription
- Medical Terminology Knowledge
- Retail Sales Customer Service
- Social Perceptiveness
- Money Handling Abilities
- 10-Key
- Managing Multiple Tasks
- Clerical Support
- Typing Proficiency
- Customer Consulting
- Order Processing
- Speaking
- Grammar
- Problem-Solving Ability
- Proofreading
- Active Listening
Timeline
Customer Service Representative
BSH Home Appliances Group
09.2022 - 05.2023
Assistant Manager
Dollar General Corporations
04.2021 - 12.2021
Warehouse Picker
Gildan Distribution Center
01.2018 - 06.2018
Eastern Guilford High School
High School Diploma
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