Isaac Gordon
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
02.2016 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Associate
Randstad Temp Agency
03.2019 - 05.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
Bank of America Tax Season
Staffmark Temp Agency
02.2019 - 04.2020
- Utilized tax software to prepare returns and meet deadlines.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Customer Service Representative
BJ's Restaurant & Brewhouse
04.2016 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Manager/Installer Service Specialist
Hartman Studios
02.2013 - 09.2016
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Assisted with system design and layout to optimize installations and continuous performance.
- Performed emissions tests according to standard procedures.
Shift Lead and Cook
Inn And Out Burger
03.2010 - 06.2016
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Unloader
UPS
03.2010 - 06.2013
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unloaded packages with care and placed in proper staging area.
- Loaded packages onto pallets and into staging areas as directed.
- Maintained clean, orderly work environment free of hazards.
Teacher/Teacher's Aide
Kidango
01.2009 - 06.2011
- Assisted teachers with supervision and care of group of 26 children x3 teachers.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Supported student learning objectives through personalized and small group assistance.
- Supervised students on field trips for safety and proper behavior in public settings.
- Supported classroom activities, tutoring, and reviewing work.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Customer Service Representative
Jamba Juice
06.2007 - 04.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Behavioral Science
Chabot College
Hayward, CA02.2024
High School Diploma -
Skyline High School
Oakland, CA06.2007
Skills
- Grammar
- Report Transcription
- Document Control
- Sales Expertise
- Customer Data Confidentiality
- Microsoft Word
- Money Handling Abilities
- Order Processing
- Training Development Aptitude
- Staff Training
- Retail Sales Customer Service
Timeline
Warehouse Associate
Randstad Temp Agency
03.2019 - 05.2020
Bank of America Tax Season
Staffmark Temp Agency
02.2019 - 04.2020
Customer Service Representative
BJ's Restaurant & Brewhouse
04.2016 - 07.2018
Customer Service Representative
Hertz Car Rental
02.2016 - 03.2023
Warehouse Manager/Installer Service Specialist
Hartman Studios
02.2013 - 09.2016
Shift Lead and Cook
Inn And Out Burger
03.2010 - 06.2016
Unloader
UPS
03.2010 - 06.2013
Teacher/Teacher's Aide
Kidango
01.2009 - 06.2011
Customer Service Representative
Jamba Juice
06.2007 - 04.2009
Associate of Science - Behavioral Science
Chabot College
High School Diploma -
Skyline High School
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