Travis West
Rockledge
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
Manager
Straight Outta Philly
Merritt Island, FL
06.2025 - 01.2026
- Managed daily operations to ensure efficient workflow and quality service delivery.
- Trained team members on operational procedures and customer service standards.
- Oversaw inventory management, ensuring stock levels met demand without excess waste.
- Conducted regular performance reviews, providing constructive feedback to enhance team productivity.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Crew Member
McDonald's
Carlinville, IL
02.2023 - 01.2024
- Delivered exceptional customer service in high-pressure environments, ensuring satisfaction and repeat business.
- Operated cash registers efficiently, processing transactions accurately and managing cash flow.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Trained new crew members on procedures and best practices, enhancing team performance and cohesion.
- Assisted in inventory management by monitoring stock levels and reporting shortages to supervisors.
Crew Member Cook
Steak N Shake
Jacksonville, IL
03.2022 - 12.2022
- Prepared and cooked menu items to ensure quality and consistency.
- Operated kitchen equipment safely, adhering to food safety regulations.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Assisted in training new crew members on cooking techniques and procedures.
- Implemented process improvements that reduced food preparation time significantly.
- Engaged with customers to address inquiries and enhance satisfaction with service.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
Town Manager
Orange Cab
Jacksonville, IL
10.2020 - 02.2022
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented community engagement initiatives to strengthen local partnerships and improve public relations.
- Fostered a positive workplace culture that encouraged teamwork, innovation, and continuous improvement among staff members.
- Enhanced public safety by working closely with law enforcement agencies and emergency services providers, addressing concerns in a timely manner.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Represented city and interests with community organizations, government agencies and general public.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Calrinville High School
CarlinvilleHigh School Diploma -
Gillespie High School
Gillespie12-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Customer relationship management (CRM)
- Coaching and mentoring
- Partnership development
- Teamwork and collaboration
- Problem-solving
Timeline
Manager
Straight Outta Philly
06.2025 - 01.2026
Crew Member
McDonald's
02.2023 - 01.2024
Crew Member Cook
Steak N Shake
03.2022 - 12.2022
Town Manager
Orange Cab
10.2020 - 02.2022
High School Diploma -
Calrinville High School
High School Diploma -
Gillespie High School