Open To Work
Verified
This profile is verified using an email address.
Travis Whittlesey
Librarian
PORT HADLOCK,WA
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteLocation: Port Hadlock, WA
Open to relocation: No
Important To Me
Healthcare benefitsWork from home optionPaid time offPersonal development programsWork-life balanceCareer advancementSummary
Detail-oriented information technician with expertise in documentation compliance and quality assurance. Demonstrated success in enhancing team effectiveness and streamlining processes to improve communication and customer satisfaction. Results-driven professional with a strong background in customer relationship management and process optimization.
Overview
37
37
years of professional experience
Work History
Lead technical information technician
Department Of Defense
Bremerton, Washington
10.2019 - Current
- Developed technical procedures to optimize information sharing and strengthen access to resources.
- Provided best-practices guidance alongside technical information to resolve user inquiries.
- Created proposed solutions to raise team collaboration efficiency and effectiveness.
- Worked jointly with diverse coworkers to troubleshoot and resolve product and service-related issues.
- Strengthened customer satisfaction by addressing service issues with knowledgeable assistance.
- Completed routine responsibilities to keep operations running smoothly via precision and efficiency.
- enhanced prioritization of tasks to achieve service goals efficiently.
- Reviewed customer requirements through customer interactions, supporting prompt and effective resolution of customer needs.
Nuclear paint supervisor
Department of Defense
Bremerton, Washington
04.2000 - 10.2019
- Supervised paint application processes for military vehicles and equipment. Ensured compliance with safety regulations and environmental standards. Trained and mentored staff on painting techniques, enhancing skill development and adherence to best paint supply inventory and managed procurement needs.Conducted quality inspections to ensure compliance with standards, resulting in consistent high-quality workmanship.Developed and implemented schedules to optimize workflow, improving departmental efficiency.Collaborated with engineering teams to address paint specifications.Followed safety and quality requirements, participating in daily audits of work area.Assessed coating materials to meet customer specifications and quality standards.Implemented safety protocols within the paint area such as wearing protective gear, and using respirators.Interacted directly with customers in order to answer questions about their orders or provide updates on progress.Ensured that all employees followed standard operating procedures for the painting process.Inspected surfaces for paint coverage, measured paint thickness and viscosity, calculated paint mixture formulas and implemented proven paint curing processes.Documented paint line budget and expense data, production records and work instructions.Mixed various paint colors to achieve desired finishes on surfaces and sprayed onto surfaces to achieve desired finishes and maintained equipment, spray guns, paint booth and storage areas.Performed routine maintenance on spray guns and other painting equipment.
- Trained and mentored staff on painting techniques, enhancing skill development and adherence to best practices.
- Conducted quality inspections to maintain high standards of workmanship.
- Developed schedules to optimize workflow in the painting department.
- Collaborated with engineering teams to address paint specifications.
- Assessed coating materials to meet customer specifications and quality standards.
Sales Associate
Underhills fine wood furniture
Silverdale, Washington
08.2000 - 04.2001
- Assisted customers in selecting high-quality wood furniture for their needs.
- Maintained knowledge of product features and benefits to inform customer decisions.
- Processed sales transactions accurately using point-of-sale systems.
- Organized and displayed merchandise to enhance customer engagement and increase sales.
- Collaborated with team members to ensure a positive shopping experience for customers.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Engaged with customers proactively to create a welcoming shopping environment. to enhance their shopping experience. and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Facilitated sales by explaining product benefits and usage, aiding customer decision-making. by explaining unique features and educating customers on proper application or usage.
- Educated customers on care and maintenance of fine wood furniture to enhance product longevity and satisfaction.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with product selection, sizing and styling.
Vice President
Cliffs comic world
Bremerton, WA
01.1993 - 04.2000
- Directed strategic initiatives to enhance customer engagement and strengthen brand loyalty.
- Directed strategic initiatives to enhance customer engagement and brand loyalty.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activity.
- Managed financial planning and budgeting processes to support sustained growth.
- Analyzed market trends to identify growth opportunities in existing and new markets.
- Cultivated relationships with key stakeholders, resulting in enhanced partnerships and collaborations.
- Spearheaded enhancements in customer service processes, ensuring quality assurance standards were met.
- Established performance standards to drive productivity across staff members.
Aviation Maintenance Technician
US Navy
Alameda, California
08.1989 - 06.1993
- Conducted pre-flight checks verifying aircraft readiness for missions.
- Performed inspections on aircraft systems to ensure safety compliance and identify defects.
- Repaired and maintained avionics systems utilizing specialized tools.
- Diagnosed malfunctions by referencing technical publications and leveraging previous experience.
- Implemented quality control measures that enhanced maintenance efficiency and reliability.
- Trained junior technicians on maintenance procedures to strengthen team knowledge of safety protocols.
- Documented maintenance actions ensuring compliance with Navy regulations and standards.
- Completed maintenance paperwork accurately and in a timely manner.
Education
High School Diploma -
06-1989
Some College (No Degree) -
Skills
- Documentation and compliance
- Data analysis
- System troubleshooting
- User support
- Client relationship management
- Team collaboration
- Process optimization
- Quality assurance
- Project management
- Effective communication
- Problem solving
- Time management
- Technical mentoring
- Technical support
- Customer support
Accomplishments
- Supervised team of 42 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Lead technical information technician - Department Of Defense
10.2019 - Current
Sales Associate - Underhills fine wood furniture
08.2000 - 04.2001
Nuclear paint supervisor - Department of Defense
04.2000 - 10.2019
Vice President - Cliffs comic world
01.1993 - 04.2000
Aviation Maintenance Technician - US Navy
08.1989 - 06.1993
Bremerton High School - High School Diploma,
Olympic College - Some College (No Degree),