Travis Williams
Hyattsville,Maryland
Summary
Experienced professional with a strong background in appliance repair and customer satisfaction at Electrolux. Demonstrated expertise in troubleshooting, schedule management, and decision-making, leading to enhanced operational efficiency. Recognized for fostering teamwork and delivering high-quality service in dynamic environments. Proven skills in crowd management and emergency response, ensuring guest safety and satisfaction during events.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Usher
Monumental Sports & Entertainment
Washington, District of Columbia
07.2023 - Current
- Guided guests to their designated seating areas during events.
- Assisted patrons with inquiries about venue policies and event schedules.
- Monitored crowd behavior to ensure safety and compliance with regulations.
- Collaborated with security teams to manage entry and exit procedures.
- Provided excellent customer service by addressing guest concerns promptly.
- Coordinated with event staff to facilitate smooth transitions between activities.
- Answered questions from guests about events, venues, times.
- Provided assistance to people with disabilities who require special accommodation.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Monitored premises to ensure safety and security for employees and visitors.
- Responded promptly to alarms and emergencies, coordinating with law enforcement as needed.
Appliance Repair Technician
Electrolux
Hyattsville, MD
02.2022 - 11.2025
- Removed, disassembled and fixed appliance parts.
- Disassembled broken and defective equipment to facilitate repairs.
- Ordered supplies, tools and equipment to complete repairs.
- Recommended replacement parts and routine maintenance.
- Presented and explained estimates to property owner or landlord.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technician
General Electric Co
Fairfax, VA
02.2018 - 06.2022
- Installed parts along production line in constant operation.
- Supplied production data to field operators, technicians, engineers and supervisors.
- Inspected and repaired program systems and components.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Achieved consistently high customer scores due to exceptional service.
- Instructed customers on how to properly operate, care for and configure appliances.
- Tested appliance parts with hand instruments such as multimeters.
- Disassembled broken and defective equipment to facilitate repairs.
- Conducted circuit tests to locate shorts and grounds.
- Maintained part inventory for on-site installation, maintenance and repair of appliances.
Technician
Sears Home Services
Glen Burnie, MD
08.2016 - 01.2018
- Worked from layout and work order, created programs and set up machines to produce required parts.
- Tested components, assemblies and systems to diagnose problems.
- Monitored and logged all parts and devices used on each service call.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Club Fleet Lead
AAA Mid-Atlantic Inc.
Landover, MD
05.2011 - 08.2016
- Complied with company policies, objectives and communication goals.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Created training manual for all employees to use as reference guide.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Responded to roadside assistance requests to provide tows and other types of support.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Education
Automotive - Automotive Technology
Lincoln College of Technology
Columbia, MD01.2010
High School Diploma -
Christian Kingdom Academy
Gaston, SC06.2006
Some College (No Degree) -
Prince George's Community College
Upper Marlboro, MDSkills
- Technologically savvy
- Shipping and receiving understanding
- Fleet dispatching
- PPE use
- Employee coaching
- Troubleshooting faults
- Sealed system components
- Refrigeration understanding
- Soldering skills
- Managing schedules
- Teambuilding
- Time management
- Computer skills
- Decision-making
- MS Office
Certification
- Refrigerant Recovery Certification (cfc), 2018
- International Institute of Towing and Recovery
- Certified of Training of Entry-level commercial vehicle
- Proper Handling of blood borne pathogens and awareness of hazardous materials/29cfr
Timeline
Usher
Monumental Sports & Entertainment
07.2023 - Current
Appliance Repair Technician
Electrolux
02.2022 - 11.2025
Technician
General Electric Co
02.2018 - 06.2022
Technician
Sears Home Services
08.2016 - 01.2018
Club Fleet Lead
AAA Mid-Atlantic Inc.
05.2011 - 08.2016
Automotive - Automotive Technology
Lincoln College of Technology
High School Diploma -
Christian Kingdom Academy
Some College (No Degree) -
Prince George's Community College