Travis Winn
Villa Rica,GA
Summary
Proven leader at John Thornton Chevrolet and Complete Automotive, adept in maintenance coordination and fostering staff motivation. Excelled in optimizing staffing levels and developing a preventative maintenance program, significantly enhancing operational efficiency. Skilled in resolving customer complaints, ensuring high satisfaction. Demonstrated expertise in employee training and problem-solving, driving team to exceed business goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Quick Lube Manager
John Thornton Chevrolet
02.2023 - 07.2024
- Optimized staffing levels to meet fluctuating demand during peak and off-peak periods, ensuring efficient utilization of resources.
- Developed a preventative maintenance program for facility equipment, minimizing downtime due to unexpected breakdowns and prolonging the lifespan of tools used in daily operations.
- Fostered a culture of accountability among employees by setting clear expectations and providing regular performance feedback sessions.
- Collaborated with other departments within the dealership to ensure seamless integration of quick lube services into overall operations.
Service Manager/Service Writer
Complete Automotive
06.2011 - 01.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
Education
High School Diploma -
Glynn Academy
Brunswick, GA03.2005
Skills
- Employee Training
- Staff Motivation
- Maintenance Coordination
- Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
Affiliations
- ATI- Automotive Training Institute courses for Service Writers and Service Managers.
Timeline
Quick Lube Manager
John Thornton Chevrolet
02.2023 - 07.2024
Service Manager/Service Writer
Complete Automotive
06.2011 - 01.2023
High School Diploma -
Glynn Academy
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