Joel Flores
Franklin Lakes
Summary
Highly dedicated automotive professional with extensive experience in the automotive dealer mechanic industry. Proven track record in enhancing service delivery and customer satisfaction through effective training and process improvements. Skilled in diagnostics and inventory management, with a strong commitment to workplace safety and operational efficiency. Bilingually fluent in Spanish and English.
Overview
15
15
years of professional experience
Work History
Quick Lube Manager
Flores Car Wash & Lube
Jersey City, NJ
06.2011 - Current
- Supervised daily operations of quick lube services, ensuring adherence to safety and quality standards.
- Trained and mentored staff on efficient oil change procedures and customer service techniques.
- Implemented process improvements that enhanced service delivery speed and reduced customer wait times.
- Managed inventory levels, ensuring timely replenishment of lubrication products and supplies.
- Conducted regular inspections of equipment to maintain operational efficiency and minimize downtime.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to services provided.
- Oversaw inventory management, maintaining adequate stock levels of essential supplies while minimizing waste and overstocking.
- Increased overall revenue by upselling additional automotive services and products to clients.
Automotive Lube Technician
Chrysler Dodge Jeep Ram
Little Falls, NJ
01.2021 - 01.2022
- Executed oil changes and fluid top-offs to ensure optimal vehicle performance.
- Evaluated and verified vehicle systems to ensure optimal functionality and adherence to safety standards.
- Ensured cleanliness of work area while strictly adhering to safety protocols.
- Facilitated training sessions for new technicians on standard operating procedures and equipment usage.
- Employed diagnostic tools to pinpoint issues and propose effective service solutions.
- Maintained accurate documentation of service records to uphold compliance with manufacturer guidelines.
- Executed comprehensive vehicle inspections to ensure early identification of potential issues.
Automotive Lube Technician
Subaru Of Morristown
Morristown, NJ
08.2019 - 12.2020
- Facilitated collaboration among team members to streamline workflow processes.
- Executed tire dismounting and mounting procedures to conduct air checks, rotations, and rebalances.
- Conducted comprehensive inspection of fluids, tires, brakes, and additional systems to ensure vehicle safety and performance.
- Optimized shop productivity by executing lubrication tasks within designated timeframes.
- Oversaw inventory management processes to ensure timely replenishment of essential supplies and tools.
- Administered lubricants to moving components of vehicle engines, ensuring optimal performance and longevity.
- Implemented responsible disposal practices for used oil filters, batteries, and hazardous materials to ensure environmental protection.
- Partnered with service advisors to deliver precise repair cost estimates and foster transparent communication with customers throughout the process.
Automotive Lube Technician
Toyota Universe
Little Falls, NJ
02.2018 - 08.2019
- Enhanced customer satisfaction through delivery of efficient and precise automotive maintenance services.
- Maintained cleanliness and organization of shop areas to ensure a safe working environment.
- Facilitated collaboration among team members to execute complex repairs and maintenance tasks efficiently.
- Surpassed monthly sales targets for additional services, including fluid flushes, filter replacements, and battery installations.
- Conducted comprehensive brake system evaluations, prioritizing customer safety through detailed assessments of pad wear levels and fluid checks.
- Conducted comprehensive vehicle inspections to assess oil and filter replacement needs and communicated findings to customers.
- Executed oil change services independently and collaboratively, achieving completion of up to 10 changes daily.
Education
Automotive Mechanics -
Lincoln Technical Institute
Mahwah, NJSkills
- Workplace safety
- Maintenance and repairs
- Troubleshooting skills
- Hand and power tools
- Preventive Maintenance
- Brake systems
- Tire services
- Diagnostics
- Auto and engine repair
- Gasket and seal replacements
- Fluid exchanges
- Vehicle inspections
Timeline
Automotive Lube Technician
Chrysler Dodge Jeep Ram
01.2021 - 01.2022
Automotive Lube Technician
Subaru Of Morristown
08.2019 - 12.2020
Automotive Lube Technician
Toyota Universe
02.2018 - 08.2019
Quick Lube Manager
Flores Car Wash & Lube
06.2011 - Current
Automotive Mechanics -
Lincoln Technical Institute