Richard Gibson
Moss Point,MS
Summary
Proficient in maintaining high customer satisfaction levels while overseeing daily operations. Strong skills in inventory management and safety compliance, aiming to drive operational success and foster a positive workplace culture.
Diligent [Desired Position], adept in overseeing daily operations and ensuring quality service. Proven track record of streamlining processes and enhancing customer satisfaction. Demonstrated ability to lead teams and manage inventory effectively.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
Quick Lube Manager
Grease Monkey
Moss Point, MS
06.2025 - 01.2026
- Supervised daily operations ensuring customer satisfaction and efficient service delivery.
- Trained staff on safety protocols and operational procedures to maintain compliance.
- Managed inventory levels, optimizing stock for timely service without overstocking.
- Implemented quality control measures to enhance service accuracy and reduce errors.
- Coordinated with suppliers for timely delivery of products and equipment maintenance.
- Assisted in troubleshooting equipment issues to minimize downtime and maintain workflow.
- Provided feedback on employee performance, fostering a culture of continuous improvement.
- Established a safe work environment, conducting regular safety trainings and ensuring adherence to industry regulations.
- Provided excellent customer service through attentive listening, clear communication, and timely resolution of issues raised by clients.
- Improved customer satisfaction by efficiently managing quick lube services and addressing client concerns promptly.
- Developed strong relationships with vendors to negotiate better pricing on parts and supplies, reducing operational costs.
- Enhanced team productivity by implementing streamlined processes for vehicle inspections and maintenance tasks.
- Boosted employee morale through recognition programs and team-building activities, leading to lower turnover rates.
- Ensured accurate record-keeping practices were followed throughout all aspects of the business, including invoicing and employee time tracking.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cashier
Kieths
Gautier, MS
05.2023 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring accountability throughout shifts.
- Collaborated with team members to meet sales goals and improve customer satisfaction.
- Handled returns and exchanges, resolving issues to enhance customer experience.
- Managed inventory restocking, ensuring shelves remained organized and well-stocked.
- Trained new staff on cash handling procedures and customer service best practices.
- Contributed to store cleanliness and organization, supporting a welcoming environment for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Security Officer
No Quarters Security
Ocean Springs, MS
03.2023 - 08.2023
- Monitored facility access to ensure safety and security protocols were followed.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, coordinating with local law enforcement as necessary.
- Assisted in training new security personnel on operational procedures and emergency response plans.
- Collaborated with team members to enhance overall security measures on-site.
- Engaged with staff and visitors to promote a secure and welcoming environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Retail Sales Associate
Thrift Stor
Ocean Springs, MS
01.2020 - 09.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to optimize store layout and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Monitored inventory levels and restocked merchandise to meet demand and minimize shortages.
- Implemented best practices for maintaining cleanliness and organization in sales area.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Laborer
ARA Staffing
Pascagoula, MS
10.2019 - 11.2019
- Operated heavy machinery to assist in material handling and site preparation.
- Conducted routine inspections to ensure safety and compliance with regulations.
- Collaborated with team members to optimize workflow and enhance productivity.
- Maintained tools and equipment, ensuring readiness for daily tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Cook
Morrisons
Pascagoula, MS
02.2007 - 01.2008
- Prepared and cooked a variety of meals in accordance with standardized recipes.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in inventory management, ensuring proper stock levels of ingredients.
- Collaborated with team members to deliver high-quality dishes during peak service times.
- Prepared menu items according to standard recipes, maintaining consistency and quality.
- Grilled meats and vegetables to perfection, ensuring optimal flavor and presentation.
- Prepared ingredients for grilling, ensuring freshness and adherence to food safety standards.
- Operated grill equipment efficiently, maintaining consistent cooking temperatures for optimal food quality.
Security Officer
Grand Casino
Biloxi, MS
01.2005 - 01.2006
- Documented daily activities and incidents in detailed reports for management review.
- Utilized surveillance equipment effectively to monitor high-risk areas continuously.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Assisted in training new security personnel on protocols and emergency procedures.
- Implemented access control measures to restrict unauthorized entry into secured areas.
- Provided excellent customer service while enforcing facility rules and regulations effectively.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Patrolled commercial property and associated parking garage.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Enhanced overall security awareness among staff through informative presentations on personal safety measures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Administrative Assistant
890 Engineering Battalion
Gulfport, MS
03.2001 - 03.2005
- Managed scheduling and logistics for engineering projects, ensuring timely coordination of resources.
- Prepared detailed reports and documentation to support project management activities.
- Facilitated communication between departments, enhancing collaboration and information flow.
- Developed and maintained filing systems, streamlining document retrieval processes.
- Coordinated meetings and events, optimizing team engagement and productivity outcomes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office activities and schedules to enhance operational efficiency.
- Managed correspondence, ensuring timely communication across departments.
Duct Installer
a Sharpe Heating and Air
Easley, SC
02.2000 - 01.2001
- Installed ductwork systems in residential and commercial properties ensuring optimal airflow and energy efficiency.
- Collaborated with team members to troubleshoot and resolve installation challenges on-site promptly.
- Conducted thorough inspections of duct installations to ensure compliance with local building codes and regulations.
- Mentored junior installers on best practices for duct installation techniques and safety protocols.
- Utilized tools such as tape measures, levels, and power tools for precise duct measurements and fittings.
- Coordinated with HVAC technicians to integrate duct systems seamlessly into heating and cooling units.
- Minimized downtime in HVAC operations by swiftly completing complex duct installations in challenging environments.
- Provided excellent customer support by addressing questions or concerns regarding the functionality of newly-installed HVAC systems.
- Enhanced HVAC system efficiency by expertly installing ductwork according to specifications and blueprints.
- Delivered reliable results under tight deadlines, effectively managing time and resources to complete duct installation projects on schedule.
- Increased overall project quality by conducting thorough inspections of installed ducts, ensuring proper sealing and insulation.
- Collaborated with team members to complete projects on time and within budget constraints.
- Maintained workplace safety standards, adhering to OSHA regulations during all phases of duct installation projects.
- Optimized material usage through accurate calculations of duct dimensions, preventing waste and unnecessary expenses.
- Prevented future maintenance issues by identifying potential problems during installation and taking preemptive action to address them.
- Demonstrated strong problem-solving skills when overcoming obstacles during the course of various projects, ensuring timely completion without compromising quality standards.
- Adapted to diverse work environments, successfully completing duct installations in residential, commercial, and industrial settings.
- Fastened joints and seams together to assemble components into sheet metal products.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Observed safety practices and procedures to maintain safe and clean working environment.
Structural Fitter
Friede Goldman Offshore
Pascagoula, MS
02.1998 - 10.2000
- Fabricated and assembled structural components according to engineering specifications.
- Interpreted blueprints and technical drawings to ensure accurate construction of offshore structures.
- Conducted quality inspections of welds and fittings, ensuring compliance with safety standards.
- Collaborated with team members to optimize workflow and enhance production efficiency.
- Implemented process improvements that reduced fabrication time while maintaining quality standards.
- Coordinated with project management to align fitting schedules with overall project timelines.
- Utilized hand tools and machinery for precise measurements and installations of structural elements.
- Followed safety protocols when using nail guns, saws, and grinders.
- Reviewed work orders to accurately prepare inventories of materials, equipment, and tools.
- Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
- Cut, measured and shaped wood after inspecting blueprints, build areas and work orders.
- Maintained detailed daily work records to accurately determine final costs for customers and supervisors.
- Improved structural integrity by accurately reading and interpreting blueprints for various projects.
- Upheld industry standards while working at heights or confined spaces using appropriate fall protection measures.
- Optimized work performance through regular maintenance of tools and equipment for uninterrupted operations.
- Demonstrated adaptability in working across diverse industries such as commercial construction, shipbuilding, oil refineries, power plants with consistent attention to detail.
- Contributed to successful project outcomes by aligning structural components according to precise measurements and specifications.
- Maintained quality control with thorough inspections of welded joints and structural connections.
- Assisted crane operators in safely rigging loads for transport ensuring minimal disruptions onsite.
- Enhanced durability of structures with expert application of various welding techniques such as MIG, TIG, and Stick welding processes.
- Enhanced project efficiency by fabricating and assembling steel structures according to specified plans.
- Fabricated components and supports.
- Tacked weld clips and brackets in place for permanent welding.
- Expedited production process by operating cutting torches, plasma cutters, grinders, and drills proficiently.
- Resolved issues by effectively communicating with engineers to clarify design specifications when needed.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Fabricated and installed screw pipe, socket weld pipe, and stainless steel tubing.
- Fabricated, assembled, installed and maintained piping systems.
- Laid out, positioned, aligned and secured parts for welding and bolt-up.
- Fabricated and installed various types of supports for piping systems and implemented proper hanger spacing.
- Complied with safety regulations while operating machinery and tools to protect against injury.
- Operated welding equipment to assemble and repair metal structures and elements.
- Worked with presses, saws and drills to manipulate metal components for structural fabrication.
- Maintained machinery and tools to keep fabrication processes running smoothly.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
Education
GED -
East Central Highschool
Hurley,ms03.1999
Skills
- Workplace safety
- Scheduling and planning
- Employee training
- Staff motivation
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Relationship building
- Customer relations
- Professional and courteous
- Scheduling and coordinating
- Self motivation
- Goal setting
- Good judgment
- Quality control
- Adaptability
- Risk management
Timeline
Quick Lube Manager
Grease Monkey
06.2025 - 01.2026
Cashier
Kieths
05.2023 - 09.2023
Security Officer
No Quarters Security
03.2023 - 08.2023
Retail Sales Associate
Thrift Stor
01.2020 - 09.2020
Laborer
ARA Staffing
10.2019 - 11.2019
Cook
Morrisons
02.2007 - 01.2008
Security Officer
Grand Casino
01.2005 - 01.2006
Administrative Assistant
890 Engineering Battalion
03.2001 - 03.2005
Duct Installer
a Sharpe Heating and Air
02.2000 - 01.2001
Structural Fitter
Friede Goldman Offshore
02.1998 - 10.2000
GED -
East Central Highschool