Travis Young
Shawnee
Summary
Experienced area supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated several years in the field. Dedicated to streamlining operations and maximizing team performance.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Area Supervisor
McDonald's
Kansas City
04.2025 - Current
- Oversee operations across multiple restaurant locations to ensure consistent service and brand standards
- Lead, mentor, and develop store managers and shift leads; conduct regular coaching and performance reviews
- Drive sales growth and profitability through strategic initiatives, local marketing, and menu execution
- Manage P&L responsibility: analyze financial reports, control labor and food costs, and implement cost-saving measures
- Ensure compliance with company policies, health & safety, and regulatory requirements across units
- Standardize operational processes; roll out corporate programs and ensure adherence.
- Recruit and retain management-level talent; support succession planning
- Monitor KPIs (sales, labor %, food cost, staffing, service times) and implement corrective action plans
- Coordinate inventory management, purchasing, and vendor relationships for multiple sites
- Lead district/region-level audits, mystery shops, and quality assurance initiatives
- Resolve escalated customer and employee issues; enforce disciplinary and corrective actions as needed
- Plan and manage staffing models and scheduling to meet demand across locations
- Drive training programs, operational rollouts, and continuous improvement projects
- Collaborate with corporate teams (HR, Operations, Marketing) to align local execution with company goals
General Manager
Dunkin
Overland Park
04.2024 - 04.2025
- Managed daily operations to ensure efficient store performance.
- Trained and supervised staff on company policies and procedures.
- Oversaw inventory management and product ordering processes.
- Maintained high standards of customer service and satisfaction.
- Conducted staff meetings to communicate goals and updates.
- Monitored financial performance and controlled expenses effectively.
- Ensured compliance with health and safety regulations consistently.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Manager
Whatabuger
Overland Park
08.2022 - 04.2024
- Supervised daily operations and ensured compliance with company standards.
- Managed staff schedules and delegated tasks to optimize workflow.
- Trained new employees on service protocols and customer engagement techniques.
- Conducted regular inventory checks and maintained supply levels effectively.
- Implemented quality control measures to enhance food safety practices.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Coordinated team meetings to discuss performance and operational improvements.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
General Manager
McDonald’s
Kansas City
08.2012 - 08.2022
- Managed daily operations to ensure efficient store performance.
- Trained and supervised staff on company policies and procedures.
- Oversaw inventory management and product ordering processes.
- Implemented marketing initiatives to promote seasonal products.
- Maintained high standards of customer service and satisfaction.
- Conducted staff meetings to communicate goals and updates.
- Monitored financial performance and controlled expenses effectively.
- Ensured compliance with health and safety regulations consistently.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw product development initiatives from concept through completion stages.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated equipment and machinery according to safety guidelines.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
Education
North Town High School
Kansas City, MOSkills
- Operational efficiency
- Profit and loss management
- Customer satisfaction
- Team leadership
- Training development
- Multi-unit management
Timeline
Area Supervisor
McDonald's
04.2025 - Current
General Manager
Dunkin
04.2024 - 04.2025
Manager
Whatabuger
08.2022 - 04.2024
General Manager
McDonald’s
08.2012 - 08.2022
North Town High School