Travis Lake
IT Support Specialist
Riverside,CA
Summary
IT Support Specialist with 2+ years of in-house IT experience supporting office and operations teams in an industrial/aerospace manufacturing environment, built on 10+ prior years in operations roles such as shipping & receiving manager and shop foreman. I handle help desk, network, and hardware issues and rely on my deep understanding of shop-floor and logistics workflows to keep systems reliable and users supported through clear communication, efficient troubleshooting, and responsive end-user support.
Currently enrolled in the B.S. Cloud and Network Engineering (AWS track) at Western Governors University, building skills in cloud architecture, networking, automation, and AWS best practices. Focused on moving into a cloud support engineer role and ultimately cloud security, where I can combine my IT experience with my industrial/aerospace background in modern cloud environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Pyro Industrial Systems Inc
Fontana
04.2024 - 09.2025
- Provided technical support to employees on hardware and software issues.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Performed routine maintenance and software updates on support tools and customer systems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Shop Foreman
Pyro Industrial Systems Inc
Fontana
04.2016 - 05.2021
- Oversaw inventory management, ensuring accurate stock levels and timely restocking.
- Facilitated communication between departments to streamline project execution and timelines.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Monitored employee performance and provided feedback to improve productivity.
- Ordered parts for repair jobs as needed from suppliers or vendors.
- Oversaw ordering process for raw materials needed for production runs.
Shipping and Receiving Manager
Pyro Industrial Systems
Fontana
01.2013 - 10.2015
- Oversaw daily shipping and receiving operations to ensure timely processing.
- Managed inventory levels to maintain accurate stock records and optimize storage.
- Coordinated with carriers for effective scheduling and transportation of goods.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Resolved any issues or disputes related to shipments promptly and professionally.
Education
Some College (No Degree) - Bachelor of Science, Cloud And Network Engineering
Western Governors University
Salt Lake City, UTSkills
- Network troubleshooting
- Hardware troubleshooting
- Technical support, user support
- Equipment maintenance
- System upgrades and updates
- Basic project management
- Problem solving and troubleshooting
- Communication with nontechnical users
- Time management and prioritization
Certification
Google IT Support
Timeline
IT Support Specialist
Pyro Industrial Systems Inc
04.2024 - 09.2025
Shop Foreman
Pyro Industrial Systems Inc
04.2016 - 05.2021
Shipping and Receiving Manager
Pyro Industrial Systems
01.2013 - 10.2015
Some College (No Degree) - Bachelor of Science, Cloud And Network Engineering
Western Governors University