TRAVIS RENÈE HALL
Evanston,USA
Summary
Develop and implement process improvements in alignment with strategic initiatives, enhancing company values and operations. Resourceful and knowledgeable, results-driven Human Resources and Information Systems Professional with diverse experience in 401(k), health benefits, payroll and HRIS applications. Possessing excellent case management skills and ability to adapt, with experience in customer service, organization and written and oral communication. An effective team player with exceptional communication and interpersonal skills. Capable of learning and excelling in an unfamiliar environment.
Overview
17
17
years of professional experience
Work History
Family Caregiver
Private Care
08.2017 - Current
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Conducted case management activities and services with multidisciplinary team.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
Child Protective Service Specialist II
Texas Department of Family and Protective Services
01.2012 - 01.2013
- Developed and maintained clinical records and program documentation according to organization standards, such as assessments, treatment plans, progress notes, and termination summaries. Responsible for documenting case records and reports to form a written record for each client.
- Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
- Interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
- Determined action to be taken to remove or lessen an immediate threat to the safety of a child; examining children for injury’s and developmental problems; assessing home and social environment for dangers and risk of harm.
- Coordinated professional and paraprofessional services and facilitate educational classes such as parenting and independent living skills, and anger and behavior-management.
- Provided, found, or arranged for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing.
- Maintain case history records and prepare reports.
- Arrange for medical, psychiatric, and other tests that may disclose causes of difficulties and indicate remedial measures.
- Collect supplementary information needed to assist client, such as employment records, medical records, or school reports
Client Services Representative
Robert Half International
01.2011 - 01.2012
- Managed the Housing and Energy Management enrollment and application process. Conducted outreach activities and collaborated with local entities serving similar populations.
- Provided intake activities, process files, request consumption, perform data entry, and release pledges in a timely manner.
- Communicated with utility vendors; Advocate and troubleshoot on behalf of the clients.
- Performed case management activities.
- Developed and disseminated client education regarding budget, energy conservation, and deregulation.
- Tracked data, provided status and reports; Tracked client enrollment.
- Complied with contracts and Service Delivery Plan.
Client Support Specialist/HRIS
Automatic Data Processing (ADP)
01.2008 - 01.2010
- Fielded questions and solved issues involving Core HR/Benefits Solution features (including website navigation, understanding of products, Implementation/Training/Sales/Carrier Connections).
- Inbound/Outbound Call Center Representative
- Executed employee benefit enrollment, processing and termination
- Provided technical assistance on Pay eXpert and PC Payroll for Windows operating systems.
- Analyzed, designed, and implemented custom solutions for clients to ensure product functionality
- Created reports and templates of advanced complexity specific to client demands
- Integrated new platforms into client HR systems (including recruitment and leave management tools and open enrollment benefit setup and maintenance).
- Conducted specialized training sessions during weekly and monthly meetings
Education
Bachelor of Arts - School of Liberal Arts and Science
University of Illinois at Chicago
Chicago, ILSkills
- Word, Excel, Access, PowerPoint, Outlook, ADP HRIS System HR Perspective & HR Benefit, ADP Pay eXpert,Business Research, Social Media
- Compassionate caregiving
- Household management
- Emotional support
- Transportation assistance
- Social interaction
- Care plan development
- Geriatric care
- Legal guardianship
- Chronic illness management
- Personal hygiene assistance
- Palliative care
- Seizure management
Areas of Expertise
- - HR Policies & Procedures
- - Employee Relations
- - Benefits Administration
- - HR Program/Project Management
- - HRIS Technologies
- - Employment Law
- - Crisis Management
- - Training & Development
Timeline
Family Caregiver
Private Care
08.2017 - Current
Child Protective Service Specialist II
Texas Department of Family and Protective Services
01.2012 - 01.2013
Client Services Representative
Robert Half International
01.2011 - 01.2012
Client Support Specialist/HRIS
Automatic Data Processing (ADP)
01.2008 - 01.2010
Bachelor of Arts - School of Liberal Arts and Science
University of Illinois at Chicago
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