Travis Theis
Lakewood,CO
Summary
Personable Office Administrator with over several years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
16
16
years of professional experience
Work History
Office Administrator and Agent
State Farm - Val Laskowski-Martinez Agency
02.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Food Delivery Driver
Uber Eats
09.2021 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Office Manager and Agent
Farmers Ins - Christopher Gilmore Agency
10.2017 - 02.2023
- Created, maintained and updated filing systems for paper and electronic documents.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Guest Service Attendant and Interim Team Leader
Target
12.2007 - 10.2017
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Resolved high-volume of complex customer problems by offering technical information, describing REDcard options and explaining service plans.
Seasonal Sales Marketing Intern
School Datebooks / School Innovations
08.2013 - 05.2017
- Collaborated closely with sales team to manage leads and help with proposals.
- Demonstrated willingness and interest in learning new tasks and skills.
- Contacted prospective customers through phone calls and emails to develop business.
- Shadowed team members to learn problem-solving and best practices in customer service.
Education
Bachelor of Science - Management
Metropolitan State University of Denver
Denver, CO08.2015
High School Diploma -
Montrose High School
Montrose, CO05.2005
Skills
- Office Workflow Support
- Supervision Abilities
- Administrative Arrangements
- Office Equipment Proficiency
- Insurance Licensed (Property, Casualty, Life, and Health - renewed 2023
- Certified Associate in Project Management (CAPM)® - certified May 2023
- ITIL (Information Technology Infrastructure Library) - certified Summer 2021
- First Aid and CPR
- Customer Relationship Management
- Business Planning
Timeline
Office Administrator and Agent
State Farm - Val Laskowski-Martinez Agency
02.2023 - Current
Food Delivery Driver
Uber Eats
09.2021 - Current
Office Manager and Agent
Farmers Ins - Christopher Gilmore Agency
10.2017 - 02.2023
Seasonal Sales Marketing Intern
School Datebooks / School Innovations
08.2013 - 05.2017
Guest Service Attendant and Interim Team Leader
Target
12.2007 - 10.2017
Bachelor of Science - Management
Metropolitan State University of Denver
High School Diploma -
Montrose High School
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