A driven individual with over five years of customer service experience. Seeking a position where I can continue to learn and gain valuable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mortgage Loan Processor Assistant
United Wholesale Mortgage
Pontiac, MI
04.2025 - 07.2025
Processed mortgage loan applications to ensure compliance with industry standards.
Communicated with clients to gather necessary documentation for loan processing.
Collaborated with underwriters to facilitate timely loan approvals and decisions.
Reviewed loan documents for accuracy and completeness before submission.
Assisted in resolving issues related to loan processing through effective communication.
Tracked application progress and provided updates to clients and stakeholders regularly.
Supported senior processors by preparing reports on loan statuses and trends.
Assisted Loan Processor in gathering and organizing loan documentation.
Courtesy Clerk
Kroger
04.2020 - 04.2025
Bag customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Maintain cleanliness of store premises, resulting in an inviting shopping environment for customers.
Assist customers in taking merchandise out of store and load items into vehicles.
Help to maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
Highschool Diploma - General Studies
New Haven Highschool
New Haven, MI
06.2022
Skills
Customer Service
Teamwork and Collaboration
Strong Work Ethic
Efficient and Courtesy
Certification
Sports Medicine ACT National Career Readiness Certificate