Edgar Mier Ruiz
Grand Rapids,MI
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator with a strong eye for detail and a proactive nature. Fluent in Spanish.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Processor Assistant
Blue Skye Lending
06.2020 - Current
- Collaborate with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepare file for final clear-to-close by branch management.
- Work with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicate with originator and applicant concerning progress of loan file.
- Review financial statements and contact institutions and customers to clarify details.
- Handle any conditions sent from underwriting departments.
- Set up and complete loan submission packages.
- Collect and compile paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Bilingual skills ensure successful collaboration with Latin/Hispanic customers.
- Expertise in document requirements for immigrant or legal resident status.
Floor Supervisor
Laurel Oak Country Club
03.2017 - 06.2020
- Prepared and processed payroll for FOH and BOH employees.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Greeted and interacted extensively with customers.
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
Demand and Purchase Planner
Whirlpool Colombia, Inc.
02.2016 - 02.2017
- Built sales forecasts and the tracked inventory levels, compiled and reported key performance indicators, maintained documentation and standard operating procedures for processes and demand planning systems.
- Led monthly sales, marketing and logistics meetings to create 4-month sales estimates critical to the purchase of components from China, Italy, Brazil, Ecuador, Mexico, USA; strategic analysis of supplier delivery timelines.
- High-level analytics, teamwork, and bandwidth.
Distribution Center Coordinator
Whirlpool Colombia, Inc.
11.2012 - 01.2016
- Planned and managed resources within the entire supply chain, from storage/capacity, supply, assembly, to order delivery to business partners and end customers.
- Worked closely with personnel, customers and contractors to resolve problems.
- Prepared pending and monthly sales reports.
- Created cost and time operational strategies.
Distribution and Cost Analyst
Whirlpool Colombia, Inc.
10.2008 - 11.2012
- Responsible for planning, distribution, and supply for the 5 distribution centers in Colombia.
- In charge of the monthly closing report of operation costs.
Education
Logistics Specialist
Escuela Naval De Cadetes “Almirante Padilla”
Cartagena, Colombia11.2014
Bachelor of Science - Systems Engineer
Universidad Tecnológica De Bolívar
Cartagena, Colombia08.2008
Skills
- Management and Team Leadership
- Project Management
- Customer Service
- Encompass – Loan Origination Software
- Microsoft Office
- Bilingual (English/Spanish)
Timeline
Mortgage Loan Processor Assistant
Blue Skye Lending
06.2020 - Current
Floor Supervisor
Laurel Oak Country Club
03.2017 - 06.2020
Demand and Purchase Planner
Whirlpool Colombia, Inc.
02.2016 - 02.2017
Distribution Center Coordinator
Whirlpool Colombia, Inc.
11.2012 - 01.2016
Distribution and Cost Analyst
Whirlpool Colombia, Inc.
10.2008 - 11.2012
Logistics Specialist
Escuela Naval De Cadetes “Almirante Padilla”
Bachelor of Science - Systems Engineer
Universidad Tecnológica De Bolívar
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