Trayaunna Reyta
Athens,Georgia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Vivint
02.2019 - 03.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
Work From Home Customer Service Agent
R&S Creative Services
01.2014 - 02.2019
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Performed independent research to solve complex issues, employing resources such as [Type] and [Type].
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Education
No Degree -
University of Antelope Valley
06.2013
High School Diploma -
Highland High School
Palmdale, CA06.2006
Skills
- Active Listening
- Microsoft Word
- Order Fulfillment
- Credit Card Payment Processing
- Computer Proficiency
- Multi-Line Telephone Operation
- Order and Refund Processing
- Customer Consulting
- Clerical Support
Timeline
Customer Service Representative
Vivint
02.2019 - 03.2023
Work From Home Customer Service Agent
R&S Creative Services
01.2014 - 02.2019
No Degree -
University of Antelope Valley
High School Diploma -
Highland High School
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