Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
All outdoor Activities
All outdoor Activities
Volunteer
Trayce Waterlyn

Trayce Waterlyn

VP Of Customer Experience
Pleasant Grove,UT

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

VP of Customer Experience

ZYTO
Lindon, United States
01.2019 - 05.2022
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Director of Domestic Sales

ZYTO
Lindon, United States
06.2014 - 01.2019
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Sales Executive Manager

ZYTO
Lindon, United States
09.2010 - 01.2014
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.
  • Held weekly meetings with Griffin Hill to identify techniques to overcome sales obstacles.

Education

No Degree - Speech Communication And Rhetoric

Brigham Young University
Provo, UT
06.1987

Skills

  • Collaboration Experience
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Team Management Experience
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Performance Goals
  • Organizational Systems
  • Staff Retention

Accomplishments

  • Supervised 3 Managers and a team of 13 staff members.
  • Achieved New onboarding system by completing processes Technical support team with accuracy and efficiency.
  • Developed Metric systems in the Coaching department, Customer Experience department, and Technical Support department.

Certification

  • Certified Consulting Hypnotist, National Guild of Hypnotists - 15 years
  • Certified Neuro-Linguistic Programming - 8 Years

Timeline

VP of Customer Experience

ZYTO
01.2019 - 05.2022

Director of Domestic Sales

ZYTO
06.2014 - 01.2019

Sales Executive Manager

ZYTO
09.2010 - 01.2014

No Degree - Speech Communication And Rhetoric

Brigham Young University

All outdoor Activities

I enjoy all kinds of outdoor activities. My wife and I love hiking, running 5K and half marathons and camping. I'm a fan of Bikram yoga, hot Pilates, and working out at the gym.

All outdoor Activities

I enjoy all kinds of outdoor activities. My wife and I love hiking, running 5K and half marathons and camping. I'm a fan of Bikram yoga, hot Pilates, and working out at the gym.

Similar Profiles

CREATE PROFILE
Trayce WaterlynVP Of Customer Experience