TRAYVEON STOKES
Atlanta,GA
Summary
Dynamic professional with proven leadership at SP Plus, excelling in team management and customer service. Recognized for enhancing operational efficiency and fostering a high-performance culture. Skilled in problem resolution and inventory management, I thrive in fast-paced environments, ensuring compliance and satisfaction while driving team success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
SP Plus
Atlanta, GA
05.2023 - Current
- Executed managerial and operational duties to uphold efficient, high-level performance
- Monitor workflow and staff productivity to keep operations functioning at an exceptional rate
- Delegated responsibilities to team members to facilitate smooth daily operations
- Led and supported employees in fast-paced airport environment to enhance team cohesion
- Ensure compliance with company policies, safety standards, and customer service expectations
Customer Service Representative
City of Atlanta
Atlanta, GA
07.2022 - 04.2023
- Followed up with customers to ensure satisfaction and promptly resolved concerns
- Answer questions regarding policies and procedures with a professional and friendly approach
- Executed tennis operations and scheduled events to enhance customer experience
- Maintained clean, safe, and organized environment for patrons, promoting comfort and enjoyment
Stocker
Walmart
Atlanta, GA
11.2021 - 06.2022
- Tracked and managed inventory using electronic scanners for accurate stock control
- Operated forklifts and pallet jacks to maintain safe material handling
- Stocked shelves to maximize product availability
- Verified stock labels for accuracy and visibility
- Organized merchandise on pallets for efficient transportation
Back of House Supervisor
Chick-fil-A
Atlanta, GA
05.2021 - 11.2021
- Led operations by monitoring performance and implementing process improvements
- Reduced costs by managing food, supply, and waste control
- Enforced company policies and quality standards
- Trained team members to enhance service quality and customer satisfaction
Education
HVAC
Lincoln Technical College
East Point, GA11-2027
High School Diploma -
Cedar Grove High School
Ellenwood, GA05-2022
Skills
- Leadership & Team Management
- Operational Efficiency
- Inventory Control
- Process Improvement
- Customer Service & Hospitality
- Problem Resolution
- Time Management
- Strong Communication
- Fast Learner
Timeline
Assistant Manager
SP Plus
05.2023 - Current
Customer Service Representative
City of Atlanta
07.2022 - 04.2023
Stocker
Walmart
11.2021 - 06.2022
Back of House Supervisor
Chick-fil-A
05.2021 - 11.2021
HVAC
Lincoln Technical College
High School Diploma -
Cedar Grove High School