Tre Costic
Charlotte,NC
Summary
Dynamic and results-driven sales professional with over 10 years of experience in the telecommunications industry. Highly skilled in communication, customer relationship management, and solution-based selling. Proven leader with a strong track record of exceeding sales goals and mentoring team members to achieve success. Recognized for reliability, ambition, and a strong work ethic, with a commitment to delivering exceptional customer experiences and driving business growth. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Customer Solutions Specialist
Spectrum
Charlotte, NC
06.2023 - Current
- Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques.
- Building long-term relationships and providing customer-centric solutions tailored to business needs.
- Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services.
- Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction.
- Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers.
Associate Customer Success Representative
Wells Fargo Bank
Charlotte, NC
04.2022 - 06.2023
- Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone.
- Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
- Regularly receive direction from management, escalate questions and refer more difficult issues to Sr. Customer Success Representatives.
- Express empathy when helping our customers as you correct their issues.
- Assist customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls.
- Navigate multiple computer systems as research for customer needs and offer solutions, all while communicating effectively and accurately when delivering information.
Direct Sales Representative
Spectrum
Charlotte, NC
09.2020 - 03.2022
- Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers.
- MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Tenacious and driven, you excel in environments where your reward is based on your effort - uncapped potential.
- Acquires new residential customers through door-to-door contact from assigned leads.
- Conducts proactive consultative needs analysis with new prospective customers.
- Develops and presents sales presentations/proposals on products and services that meet customers’ needs.
- Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following: dispositioning, entering sales orders, and reporting on sales.
- Supports team and team goals by actively participating in all sales meetings and training programs as assigned.
- Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
- Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
OnStar Advisor
Concentrix
Charlotte, NC
10.2018 - 07.2020
- A customer service role focused on selling OnStar services to new GM vehicle owners during a required "welcome call" after a sale. Job duties include handling high-volume, short-duration calls with a focus on converting customers to paid subscriptions, managing customer relationships, and potentially meeting high sales targets in a fast-paced, high-pressure environment.
Sprint Retention specialist
Conduent
Charlotte, NC
11.2015 - 10.2018
- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
Education
High school diploma - undefined
West Mecklenburg High School
Charlotte, NC06.2015
Skills
- Customer support
- Sales
- Phone etiquette
- Data entry
- Customer service
- Packaging
- Attention to detail
- Inbound sales
- Outbound sales
- Collection Management (1 year)
- Cabling
- Typing
- Communication skills
- Computer operation
- Pricing
- Computer Skills
Additional Information
- COMPUTER SKILLS
- Microsoft Office (Word, Powerpoint), Inbound and outbound calling software
Timeline
Customer Solutions Specialist
Spectrum
06.2023 - Current
Associate Customer Success Representative
Wells Fargo Bank
04.2022 - 06.2023
Direct Sales Representative
Spectrum
09.2020 - 03.2022
OnStar Advisor
Concentrix
10.2018 - 07.2020
Sprint Retention specialist
Conduent
11.2015 - 10.2018
High school diploma - undefined
West Mecklenburg High School