TRE REID

• Supported and secured enterprise Windows 10/11 endpoints in a regulated banking environment.
• Performed software patching, version upgrades, and configuration updates to remediate security vulnerabilities and maintain compliance.
• Assisted with endpoint visibility and health verification initiatives using Tanium, validating patch levels, device posture, and system configurations across the environment.
• Deployed and configured endpoints using Microsoft Intune and SCCM, ensuring devices met internal security baselines prior to user handoff.
• Investigated and resolved Tier 2 endpoint incidents involving OS failures, VPN connectivity issues, application crashes, and performance degradation.
• Verified endpoint compliance with internal security standards before production use.
• Diagnosed hardware failures and coordinated secure replacements with vendors.
• Tracked incidents, changes, and assets using ServiceNow, ensuring accurate documentation and audit readiness.
• Supported secure onboarding of new hires by deploying hardened devices and validating access requirements.

• Provided level-1 and level-2 remote support for desktops, printers, and other computer-related devices, ensuring efficient resolution of technical issues.
• Configured user accounts, installed software applications, and configured network settings, enhancing system performance and user experience.

• Managed cloud infrastructure monitoring, ensuring high availability and performance across services.
• Collaborated with cross-functional teams to identify and resolve cloud-related issues proactively.
• Evaluated new cloud solutions, providing recommendations based on business needs and technical feasibility.
• Maintained up-to-date documentation for cloud environments, facilitating knowledge sharing among team members.