Summary
Overview
Work History
Education
Skills
Timeline
Additional Training
Generic

Tre Toliver

Bloomington,IN

Summary

Driven by quality in detail and customer satisfaction. My strong points include quick-learning, customer service, organization, and communication. Dedicated to reach sales goals while maintaining integrity, professionalism, and exceptional customer service. I aim to continue to build the trust of existing customer as well as seek and grow relationships with future customers,

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

German American Bank
09.2023 - Current


  • Process customer transactions with accuracy and efficiency.
  • Build and maintain strong relationships with customers to understand financial needs and goals.
  • Verify proper identification and documentation for all necessary transactions.
  • Open and manage consumer accounts, while complying with bank procedures and policies.

Guest Services Associate

French Lick Springs Resort
05.2022 - 07.2023
  • Provided high volumes of guests with a positive experience and a professional impression.
  • Maintained high confidentiality regarding the personal information of guests and their past encounters.
  • Entrusted with guests’ items (personal, business, currency, etc) to be delivered to their respective areas.
  • Quickly resolved guest issues with knowledgeable and friendly service.

Servers Assistant

French Lick Springs Resort
11.2018 - 12.2019
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Provided professional service in high volume situations.
  • Maintained cleanliness and organization of guest and staff areas.

Front Desk Assistant

Reasor Chiropractic Center
03.2017 - 08.2017
  • Informed patients of appointment processes and expectations.
  • Welcomed patients warmly and professionally as well as conversing during their check-in process.
  • Held confidentiality regarding patients’ personal and medical information.

Education

High School Diploma -

Springs Valley Community Schools
05.2020

Pursued Education - General Studies

Ivy Tech Community College of Indiana
Bloomington

Skills

  • Attention to Detail
  • Multi-tasking
  • Confidentiality
  • Customer Service
  • Listening Skills
  • Relationship Management
  • File Management
  • Issue Resolution

Timeline

Customer Service Specialist

German American Bank
09.2023 - Current

Guest Services Associate

French Lick Springs Resort
05.2022 - 07.2023

Servers Assistant

French Lick Springs Resort
11.2018 - 12.2019

Front Desk Assistant

Reasor Chiropractic Center
03.2017 - 08.2017

High School Diploma -

Springs Valley Community Schools

Pursued Education - General Studies

Ivy Tech Community College of Indiana

Additional Training

Integrity Selling - Sales focused course: Aimed to teach ethical sales methods as well as relationship building.

Consumer Accounts (personal, business, & complex) - Collection of courses offered through German American Bank: Aimed to teach new employees the processes and procedures of new account openings.

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