Summary
Overview
Work History
Education
Skills
Timeline
Generic

Treajure Silver

Smyrna,GA

Summary

Detail-oriented and results-driven professional with a solid background in document review, fraud detection, mortgage underwriting, and customer service. With extensive experience spanning various roles, including Document Reviewer, Fraud Specialist, Mortgage Underwriter, and Customer Representative, I have demonstrated proficiency in conducting quality assurance reviews, identifying process improvements, and implementing effective fraud prevention strategies. My ability to analyze data, communicate effectively, and collaborate with cross-functional teams has consistently contributed to organizational success. Seeking a challenging position where I can leverage my diverse skill set to enhance quality assurance processes and drive operational excellence.

Overview

6
6
years of professional experience

Work History

Document Review Specialist

Deloitte
Washington, DC
03.2021 - 12.2023
  • Conducted daily quality assurance reviews on support interactions using a scorecard, ensuring compliance with documented procedures.
  • Identified and addressed gray areas within documentation, workflows, and procedures, enhancing clarity and efficiency.
  • Proposed improvements to provider training and support practices based on monitored support trends, resulting in decreased support needs.
  • Conducted coaching write-ups and coaching zoom sessions to provide constructive feedback and support to teammates, fostering continuous improvement.
  • Utilized trend charts to track and document common mistakes, leading to the creation of weekly training content for the team.
  • Assisted in the creation of company procedures, policies, and processes to elevate quality standards and operational effectiveness.
  • Documented quality assurance activities and generated audit reports to provide actionable insights and identify areas for improvement.

Fraud Specialist

Guidehouse
01.2021 - 03.2023
  • Investigated suspected fraudulent activities, analyzing data and documentation to identify patterns and anomalies.
  • Implemented fraud prevention strategies and recommended improvements to existing procedures, resulting in a reduction in fraudulent incidents.
  • Collaborated with cross-functional teams to develop and implement fraud detection mechanisms, enhancing organizational security.
  • Provided training and guidance to team members on fraud detection techniques and best practices, improving overall fraud detection capabilities.

Mortgage Underwriter

Infosys Ltd.
Atlanta, GA
07.2019 - 10.2021
  • Evaluated mortgage applications and financial documents to assess borrower eligibility and creditworthiness.
  • Made sound underwriting decisions in compliance with company policies and regulatory guidelines, ensuring loan quality and compliance.
  • Communicated effectively with loan officers, borrowers, and other stakeholders to facilitate the underwriting process and provide timely updates.
  • Developed and maintained strong relationships with clients and internal teams, contributing to customer satisfaction and retention.

Customer Service Representative

Wipro Technologies
Atlanta, GA
10.2017 - 07.2019
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Handled a high volume of incoming calls and emails, demonstrating strong multitasking and organizational skills.
  • Received commendations from supervisors for consistently meeting and exceeding performance targets.

Education

Bachelor of Science -

University of Detroit Mercy
Detroit, MI
06-2014

High School Diploma -

West Bloomfield High School
West Bloomfield, MI
05-2010

Skills

  • Quality Assurance
  • Document Review
  • Fraud Detection
  • Mortgage Underwriting
  • Customer Service
  • Process Improvement
  • Training and Development
  • Policy Development
  • Data Analysis
  • Communication Skills

Timeline

Document Review Specialist

Deloitte
03.2021 - 12.2023

Fraud Specialist

Guidehouse
01.2021 - 03.2023

Mortgage Underwriter

Infosys Ltd.
07.2019 - 10.2021

Customer Service Representative

Wipro Technologies
10.2017 - 07.2019

Bachelor of Science -

University of Detroit Mercy

High School Diploma -

West Bloomfield High School
Treajure Silver