TREASHA KIAS
Lexington,KY
Overview
17
17
years of professional experience
Work History
Insurance Sales Representative
Allstate Insurance
01.2023 - 05.2026
- Successfully managed a portfolio of over 150 clients, providing personalized insurance solutions.
- Achieved a 15% increase in sales through effective cross-selling and up-selling strategies.
- Conducted needs analysis to identify clients' insurance requirements and recommend appropriate coverage.
- Maintained a 90% client retention rate through outstanding customer service and proactive follow-ups.
- Facilitated claim filing and issue resolution, ensuring timely support for clients.
- Collaborated with senior sales agents to prospect new clients and prepare tailored insurance proposals.
- Consistently produced 40-60 items monthly and wrote brokered business with American Modern, Griffin, NCJUA/NCJUI, and related carriers.
Assistant Branch Manager
Woodforest National Bank
01.2018 - 01.2023
- Processed member financial transactions, including deposits, withdrawals, and loan payments.
- Sold money orders, transferred amounts between member accounts, and posted transactions accurately.
- Balanced cash drawers and maintained accurate daily transaction records.
- Welcomed members, provided information about services, and directed them to appropriate departments.
- Performed administrative tasks including typing, filing, computer data entry, and answering phone calls.
- Cross-sold credit services to enhance member engagement and satisfaction.
Sales Manager
Mattress Center
Winston-Salem, NC
01.2013 - 01.2018
- Created and implemented advertising and marketing plans to drive store traffic and sales.
- Maximized retail sales through exceptional customer service and strong product knowledge.
- Managed inventory and ensured completion of required sales and operational documentation.
- Coordinated with finance companies to complete financing documentation and maximize profit.
- Addressed customer complaints and issues, ensuring satisfactory resolutions.
- Oversaw incoming and outgoing shipments and maintained accurate store inventory.
- Responsible for store cleanliness after hours, including vacuuming, dusting, and presentation.
- Hired and trained new sales staff to ensure smooth store operations.
Sales Associate
Dillard's, Inc.
Amarillo, TX
01.2009 - 01.2013
- Delivered exceptional customer service by assisting retail customers and providing product information.
- Managed daily retail activities, including ringing up customers, answering sales inquiries, and maintaining store appearance.
- Resolved customer service issues and handled customer complaints effectively.
- Maintained organized and presentable display cases and store environment.
Education
High School Diploma -
Nations High School
01-2000
Skills
- Client retention
- Insurance sales
- Customer relationship management
- Cross-selling techniques
Timeline
Insurance Sales Representative
Allstate Insurance
01.2023 - 05.2026
Assistant Branch Manager
Woodforest National Bank
01.2018 - 01.2023
Sales Manager
Mattress Center
01.2013 - 01.2018
Sales Associate
Dillard's, Inc.
01.2009 - 01.2013
High School Diploma -
Nations High School