Summary
Overview
Work History
Education
Skills
Timeline
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Treasure Banks

Bessemer,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Insurance Claims Specialist

Teleperformance/Liberty Mutual And Safeco
06.2023 - Current
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
  • Followed up with customers on unresolved issues.


Warehouse/Customer Service Representative

Amazon
07.2021 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Stock/Customer Service Representative

Walmart
12.2019 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.

Assistant Manager

Catos Clothing
01.2019 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Bachelor of Science -

T.A. Lawson State Community College
Birmingham, AL

High School Diploma -

Bessemer City High
Bessemer, AL
05.2018

Skills

  • Claims Processing
  • Verbal Communication
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Critical Thinking

Timeline

Insurance Claims Specialist

Teleperformance/Liberty Mutual And Safeco
06.2023 - Current

Warehouse/Customer Service Representative

Amazon
07.2021 - 08.2022

Stock/Customer Service Representative

Walmart
12.2019 - 08.2022

Assistant Manager

Catos Clothing
01.2019 - 12.2019

Bachelor of Science -

T.A. Lawson State Community College

High School Diploma -

Bessemer City High

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Treasure Banks