Treasure Rippetoe
Hemet
Summary
Dedicated member services representative skilled in managing customer inquiries and resolving escalated complaints. Employs strategic communication and problem-solving skills to enhance member satisfaction and promote engagement. Committed to operational excellence through process improvements and meticulous record maintenance.
Overview
13
13
years of professional experience
Work History
Member Services Representative
Inland Empire Health Plan
Rancho Cucamonga
10.2022 - Current
- Delivered exceptional customer service by addressing member inquiries and resolving issues promptly.
- Maintained accurate member records, updating information as necessary.
- Promoted membership programs to increase engagement and satisfaction levels.
- Resolved escalated member complaints by actively listening and providing tailored solutions.
- Managed high call volumes while adhering to quality standards in customer interactions.
- Identified process improvement opportunities within member services, enhancing overall efficiency.
- Performed administrative tasks including data entry, document filing, and report preparation.
- Utilized CRM software to track interactions, update profiles, and document relevant information.
Customer Service Representative
Rapid Response Monitoring
Corona
10.2021 - 01.2022
- Responded to emergency situations, providing timely assistance and reassurance to customers across the U.S.
- Collaborated with management to develop staffing plans based on workload forecasts.
- Monitored attendance and overtime to ensure adherence to labor regulations.
- Coordinated with various departments to address staffing needs and operational challenges.
- Maintained accurate timekeeping records in compliance with company policy.
- Provided technical support for troubleshooting workforce management system issues.
- Implemented new policies and procedures, ensuring compliance with labor laws and regulations.
- Facilitated coordination between departments regarding effective workload distribution.
Owner/Operator
Xoxo Love Treasure L.L.C
Moreno Valley
01.2019 - 10.2021
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Front Desk Agent
Best Western
05.2018 - 01.2019
- Part of my position included registering guests, managing reservations and providing information about rooms, rates and amenities
Warehouse Worker
Select Staffing
03.2013 - 11.2018
- Trained staff on material handling processes to reduce shipping times.
- Offered exceptional customer service.
- Tagged all inbound merchandise with receiving date.
- Operated PC and RF-based computer systems with a high level of accuracy.
- Recorded Numbers of units handled and moved using daily production sheets and work tickets.
- Compiled company information and related material and distributed it to candidates.
- Used item Numbers to properly stock warehouse.
Security Dispatch Officer
Barry
03.2017 - 07.2017
- Delivered accurate verbal and written reports to company personnel.
- Responded quickly and effectively to all security violations and duress alarms.
- Processed and logged accurate and detailed incident reports.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Responded to calls in both routine and emergency situations.
- Noted and followed up on any unusual behavior.
Call Center Receptionist/Manager
JMD Associates
01.2015 - 03.2017
- Coordinated weekly payroll by submitting timecards and processing paychecks.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism.
- Defused volatile customer situations calmly and courteously.
- Completed all service requests Via email, phone and fax.
- Referred unresolved customer grievances to designated departments for further investigation.
- Demonstrated expertise in utilizing customer service management systems and databases.
- Analyzed call volume and average call time to monitor Customer.
- Managed payroll submitted timecards weekly and coordinated weekly paychecks.
Education
High School Diploma -
Moreno Valley Learning Center
Moreno Valley, CA06-2012
Skills
- Customer service
- Member outreach
- Appointment scheduling
- Schedule management
- Service enrollment
- Phone communication
- Conflict resolution
- Staffing needs
- Recruiting and hiring
- Staffing strategies
- Employee development
- Team oversight
- Strategic planning
- Product promotion
- Microsoft Teams
- Google Sheets
- Prospective member research
- Prospective member research
- Google Sheets
Languages
English
Timeline
Member Services Representative
Inland Empire Health Plan
10.2022 - Current
Customer Service Representative
Rapid Response Monitoring
10.2021 - 01.2022
Owner/Operator
Xoxo Love Treasure L.L.C
01.2019 - 10.2021
Front Desk Agent
Best Western
05.2018 - 01.2019
Security Dispatch Officer
Barry
03.2017 - 07.2017
Call Center Receptionist/Manager
JMD Associates
01.2015 - 03.2017
Warehouse Worker
Select Staffing
03.2013 - 11.2018
High School Diploma -
Moreno Valley Learning Center