Treasure Ritchey
West Monroe,LA
Summary
Experienced healthcare leader, prepared for pivotal role in healthcare management. Proven track record in developing and implementing effective treatment programs, enhancing patient care, and driving team collaboration. Strong focus on strategic planning, quality assurance, and regulatory compliance, with adaptive approach to changing needs. Known for leadership, communication skills, and fostering productive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Director - Retina Department
Eye Associates of NELA
09.2018 - Current
- Manage 15 employees time and payroll
- Manage and organize clinical and surgical schedules for over 2 providers.
- Manage and coordinate work schedules for 15 staff members.
- Prepare meeting materials for all staff meetings, team leader meetings, and managers meeting.
- Problem solving to quickly resolve problems that arise.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Developed, implemented, revised, and evaluated policies and procedures.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Monitor compliance to legal guidelines, internal policies and quality standards
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Create reports for in office auditing of charts, coding, meaningful use compliance, etc.
- Coordinated with external partners such as insurance companies, pharmaceutical representatives, and referral sources to ensure continuity of care for patients.
- Promoted a safe working environment for staff by enforcing strict adherence to safety protocols and addressing potential hazards promptly.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
Clinical Manager
Eye Associates of NELA
04.2016 - 08.2018
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
Certified Ophthalmic Assistant, COA
Eye Associates of NELA
04.2009 - 03.2016
- Team Leader
- Manage and organize clinical and surgical schedules.
- Manage and coordinate work schedules for 5 technicians.
- Audit charts for meaningful use compliance and quality management.
- Manage medication inventory: including coordinating insurance approvals and billing for medication.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Documented patient medical history and information utilizing a hybrid EHR with commitment to accuracy.
Education
Master's - Business of Administration
University of Louisiana at Monroe
Monroe, LA01.2023
Bachelor's - Heath Studies Marketing and Management
University of Louisiana at Monroe
Monroe, LA01.2018
Associate's degree - General Studies
Louisiana Delta Community College
Monroe, LA01.2014
High School -
West Ouachita High School
West Monroe, LA01.2002
Skills
- Medical terminology
- Medical records
- Quality Management
- Quality assurance
- Performance improvement
- Medical billing
- Supervising experience
- EMR Systems
- Insurance verification
- Presentation skills
- Research
- HIPAA
- Patient Care
- Coachability
- Teamwork
- Medical coding
- Budget oversight
- Clinical quality improvement
- Healthcare administration
- Clinical education
- Clinical leadership
- Resource coordination
- Employee performance evaluations
Certification
- CPR Certification, 01/01/23, 12/31/25
- BLS Certification, 01/01/23, 12/31/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Clinical Director - Retina Department
Eye Associates of NELA
09.2018 - Current
Clinical Manager
Eye Associates of NELA
04.2016 - 08.2018
Certified Ophthalmic Assistant, COA
Eye Associates of NELA
04.2009 - 03.2016
Bachelor's - Heath Studies Marketing and Management
University of Louisiana at Monroe
Associate's degree - General Studies
Louisiana Delta Community College
High School -
West Ouachita High School
- CPR Certification, 01/01/23, 12/31/25
- BLS Certification, 01/01/23, 12/31/25
Master's - Business of Administration
University of Louisiana at Monroe
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