Treasure Wylie

Newton,NC

Summary

Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Offering excellent customer service. Skilled in multiple phone lines, appointment setting, insurance, medical records, prior authorizations and front office management. Dedicated employee. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Medical Assistant/Front Office Manager

Pain Relief Center Of Conover

2022.10 - 2023.08

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
patient vitals such as temperature, blood pressure, and collected urine samples.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as blood pressure and weight.
Sanitized, restocked, and organized exam rooms and medical equipment.
Called and faxed pharmacies to submit prescriptions and refills.
Obtained client medical history, medication information, symptoms, and allergies.

Medical Receptionist

Pain Relief Center Of Conover

2019.01 - 2022.10

Adhered to strict HIPAA guidelines to protect patient privacy.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted on average 40 patients a day.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Quality Control Specialist

Citibank

2005.09 - 2018.11

Call Monitoring for Quality Assurance
Managed 125 employees Calls
Produced detailed and relevant reports for use in making business decisions.
Gathered, documented, and modeled data to assess business trends.
Evaluated calls to ensure employees adhere to federal guidelines
Excellent communication skills, both verbal and written.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

El Capitan High School, Lakeside, CA

06.1990

Graduated from El Capitan High School June 1990
Degree in small business management Grossmont College 1991-1992

Skills

35 years Customer Service
Collections
Appointment setting/Multiple phone lines
Computer Skills (Microsoft Office, Word, Excel, Adobe, ECW)
Patient Relations
Quality Assurance
Medical Terminology Knowledge

Maintaining Privacy
Database Administration
Patient Relationship Building
Compassionate
Responding to Emergencies
Reliable Team Player

References

Upon request

Timeline

Medical Assistant/Front Office Manager - Pain Relief Center Of Conover

2022.10 - 2023.08

Medical Receptionist - Pain Relief Center Of Conover

2019.01 - 2022.10

Quality Control Specialist - Citibank