Treasure Sky Workman

• Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
• Worked with Luxury, High Ticket Items ranging $1k-$50k
• Average of $25k-$30k revenue weekly
• Devised email strategies, including segmenting strategies, welcome email auto responders and training drip campaigns.
• Exceeded sales goals through effective time management and resource allocations.
• Created effective marketing campaigns to reinforce branding initiatives and maximize outreach.
• Exercised and demonstrated use and mastery of elements of design to meet goals.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Prepared pricing agreements and contracts to close sales.
• Used consultative sales approach to understand and meet customer needs.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Cultivated interpersonal skills by building positive relationships with others.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Top Producer - Closing 47 deals and enrolling a total of $1.2 million in debt first month on sales floor.

Consistently closed between $800k-$1m in debt 35-45 deals on a monthly basis.

Promoted to Team Co-Lead after 3 months of employment.

• Communicate with clients to learn about their banking/financial/debt needs and help them achieve their goals
• Worked effectively with and manage diverse team to accomplish daily objectives and meet long-term goals
• Gather and submit documentation to Underwriters for approval and payment of accounts
• Receive inbound calls from clients responding to direct mail marketing
• Execute outbound calls and send emails to follow up with pipeline of leads
• Utilize consultative sales approach to explain programs and services
• Convey empathy and understanding for clients’ financial situations and successfully communicate the best option for them
• Manage leads/calendar/time efficiently to ensure that all monthly sales goals are met
• Maintained high volume of calls to meet demands of busy group.
• Trained new team members on scripts, company services and performance strategies and provided mentoring.

• Own and execute lifecycle campaign strategies (end-to-end campaign production) to increase engagement and reduce churn
• Manage large volume of incoming SMS, phone calls, & emails through CRM, Zendesk, etc
• Support all marketing initiatives including brand campaigns and weekly campaigns
• Coordinate with internal partners (marketing / product managers engineering) to ensure timely planning, creation, and deployment of all campaigns
• Provide feedback and innovations to improve sales and marketing goals and identify new market opportunities (e.g. campaigns, outgoing content, etc
• Address customer complaints empathetically, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution

• Met and exceeded monthly sales goals by 106%
• Acknowledged by company as “New employee to make most progress” after 2 months of employment
• Promoted brand awareness
• Provided exceptional and attentive customer service
• Communicated product value, quality and style to educate and entice potential customers
• Planned and organized sampling events by working hand-in-hand with retail store managers and leaders

4.0 GPA

Honor Roll Student in English, History, and Science

Track & Field

2nd Chair Violinist

Won Statewide Contest for Best Essay in California

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