Anita Williams
Phoenix,ARIZONA
Summary
With a proven track record at Motorola GED, I excel in maintaining high-quality standards and customer satisfaction. Skilled in cash handling and quality control, my reliability and ability to stay composed under pressure have consistently enhanced operational efficiency and customer relations.
Motivated team player with articulate communication skills and strong drive to excel in customer interactions, consistently ensuring positive experience for all patrons. Proactively addresses challenges with solution-oriented mindset and commitment to delivering exceptional Service
Overview
49
49
years of professional experience
Work History
Customer Service Representative
CVS
Phoenix, AZ
06.2016 - 10.2024
- Greet customers and provide friendly, professional assistance.
- Answer questions regarding products, services, prescriptions, and store policies.
- Process sales transactions, returns, and exchanges accurately at the register.
- Assist in maintaining a clean, organized, and well-stocked store.
- Support pharmacy staff by directing customers, handling prescription pick-ups, and managing basic inquiries.
- Handle customer concerns and escalate issues to management when necessary.
- Promote CVS loyalty programs, health services, and special offers.
- Capture and process passport photos in compliance with official standards.
- Process and fulfill online orders, including in-store pickup and ship-to-home requests.
- Adhere to all company policies, procedures, and regulatory compliance standards.
Administrative Assistant
Arizona State Treasury
Phoenix, AZ
03.2015 - 01.2016
- Provide general administrative support to Treasury leadership and staff.
- Manage calendars, schedule meetings, and coordinate appointments.
- Prepare, proofread, and distribute correspondence, reports, and official documents.
- Maintain filing systems (both electronic and paper) for financial and operational records.
- Answer and direct phone calls, emails, and in-person inquiries in a professional manner.
- Track and monitor incoming and outgoing correspondence to ensure timely follow-up.
- Handle confidential and sensitive information with discretion.
- Assist with office supply inventory and vendor communications.
- Perform other duties as assigned to support Treasury operations.
Quality Control Inspector
Motorola GED
11.1975 - 04.1995
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Implemented corrective actions for non-conformance issues, improving overall product quality.
- Trained and mentored junior inspectors on inspection techniques and safety protocols.
- Collaborated with production teams to address quality concerns and optimize processes.
Education
Education
University of Arizona
Tucson, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Patience and composure
- Reliability and punctuality
Timeline
Customer Service Representative
CVS
06.2016 - 10.2024
Administrative Assistant
Arizona State Treasury
03.2015 - 01.2016
Quality Control Inspector
Motorola GED
11.1975 - 04.1995
Education
University of Arizona