Summary
Overview
Work History
Education
Skills
Timeline
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TRECE MANUEL

CONYERS,United States

Summary

Customer Service Representative with extensive expertise in problem-solving and technical support. Demonstrated success in enhancing client relations, reducing call resolution times, and providing accurate, timely solutions. Proficient in tax preparation, marketing strategy, and active listening, ensuring compliance and customer satisfaction.

Diligent Customer Service Reprensentative with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Concentrix
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Tax Preparer

Accurate Tax Consultants
2016 - Current
  • Increased client satisfaction by providing accurate and timely tax preparation services
  • Streamlined tax filing processes for clients, ensuring a smooth and efficient experience
  • Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws
  • Assisted in resolving complex tax issues, strengthening client relationships and building trust
  • Reduced errors through meticulous review of financial documents and double-checking calculations

Customer Service Representative

B&M Lawncare
03.2010 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
  • Streamlined communication channels for improved client relations and increased efficiency
  • Reduced average call resolution time with effective problem-solving strategies and active listening skills
  • Increased first-call resolution rates, providing accurate information and timely solutions to customers
  • Managed high call volume, prioritizing tasks to ensure all clients received prompt assistance

CEO/ OWNER

King Of Blings LLC
01.2017 - Current
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations
  • Promoted business via social media to generate leads and maximize brand identity
  • Achieved company growth by implementing strategic plans and streamlining operations.

Cellphone Repair Technician

Self Owned
- Current
  • Diagnose and repair cellphones, achieving high customer satisfaction and reducing return rates
  • Maintain inventory and order parts, ensuring timely repairs and minimizing downtime
  • Provide technical support and training to customers, enhancing their understanding and usage of devices

Assistant Store Manager

Starship Enterprises
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

REAL ESTATE SCHOOL -

COVINGTON
COVINGTON, GA

Computer And Information Sciences -

Dekalb Technical College
12-1999

Skills

  • Customer Service
  • Call Center
  • Technical Support
  • Product Knowledge
  • Computer Skills
  • Active Listening
  • Tax Preparation
  • Detail-Oriented
  • Telephone Communication
  • Communication
  • Problem-Solving
  • Marketing Strategy
  • Customer experience
  • Customer Service and Engagement

Timeline

Customer Service Representative

Concentrix
10.2024 - Current

CEO/ OWNER

King Of Blings LLC
01.2017 - Current

Customer Service Representative

B&M Lawncare
03.2010 - Current

Tax Preparer

Accurate Tax Consultants
2016 - Current

Cellphone Repair Technician

Self Owned
- Current

Assistant Store Manager

Starship Enterprises

REAL ESTATE SCHOOL -

COVINGTON

Computer And Information Sciences -

Dekalb Technical College

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TRECE MANUEL