Trecia-ann Lewis
Bravo Supermarket
Lauderdale Lakes
7
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Front End Supervisor/office Assistant
4 Years- Using quickbooks online to enter vendors invoices and making payments, we entering daily sales to complete the daily balance sheet.
- Assisting with employees weekly schedules and balancing timesheets to complete payroll.
- Enhanced staff performance in cash handling and customer interactions by implementing targeted training initiatives.
- Facilitated timely restocking of merchandise through diligent inventory monitoring.
- Created a pleasant shopping environment by maintaining a clean and organized front-end area.
- Improved customer satisfaction by managing return and exchange processes smoothly for all parties involved.
- Verified adequate cash supply in checkout stations by closely monitoring cash drawers.
Customer Service Associate
2 Years 2 Months- Achieved timely resolution of customer inquiries via CRM software, enhancing response accuracy.
- Reduced call handling time through strategic implementation while maintaining service excellence.
- Facilitated daily support for numerous customers with a focus on positive experiences and satisfaction.
- Resolved customer complaints with professionalism, yielding favorable outcomes and positive reviews.
- Minimized on-hold wait times by promptly answering customer calls.
- Enhanced customer experience by promoting beneficial plans and products.
Education
High School Diploma
Certified Nursing Assistant - Certified Nursing Assistant/HHA
Skills
Customer service
Problem-solving skills
Time management
Listening skills
Critical thinking
Problem anticipation and resolution
Timeline
Front End Supervisor/office Assistant
Bravo Supermarket
08.2022 - CurrentRead More
Customer Service Associate
Continuum Global Solutions
06.2019 - 08.2021Read More
Maud McLeod High School
High School Diploma
Read More
Center For Career Training
Certified Nursing Assistant from Certified Nursing Assistant/HHA
Read More