Trecolia Wilson
Washington,DC
Summary
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty. Service-oriented professional rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Concierge
Community Realty
Washington, DC
01.2023 - Current
- Answered guest questions regarding local area, facilities and amenities.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Ensured safekeeping of packages and deliveries for guests.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
Substitute Teacher
KIPP
Washington, DC
08.2022 - 08.2025
- Collaborated with regular teachers to ensure continuity of instruction.
- Provided classroom instruction following regular teacher's lesson plans.
- Provided notes and reports on school day activities to primary teacher.
- Helped head teacher by restocking missing or low supplies in classroom.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Answered student questions about course concepts.
- Organized lesson plans and activities for students.
- Graded tests and assignments using head teacher's grading guidelines.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
Retail Supervisor
REEF Techology
Washington, DC
06.2021 - 03.2022
- Led weekly team meetings to discuss sales goals, upcoming promotions, and operational issues.
- Implemented loss prevention strategies, reducing shrinkage rates.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed daily operations, client relations and IT.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Reviewed financial records such as invoices, purchase orders and payroll documents for accuracy.
- Managed inventory levels, reducing stock shortages and overages.
Front Desk Concierge
NFC Amenity
Washington, DC
02.2021 - 02.2022
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
- Monitored security cameras to ensure safety of staff and visitors.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
Education
Bachelor of Early Childhood Care And Education -
Prince George's Community College
Upper Marlboro, MD08-2011
High School Diploma -
Ballou
Washington DC Skills
- Detail-oriented approach
- Calendar management
- Property management
- Tech-savviness
- Package handling
- Concierge services
- Time management expertise
- Strong interpersonal skills
- Multitasking proficiency
- Exceptional communication
- Security awareness
- Guest reservation management
- Reservation assistance
- Front desk support
- Strong work ethic
- Team supervision
- Administrative support
- Multitasking and organization
- Guest services
- Discreet confidentiality
Certification
- first aid CPR
Timeline
Residential Concierge
Community Realty
01.2023 - Current
Substitute Teacher
KIPP
08.2022 - 08.2025
Retail Supervisor
REEF Techology
06.2021 - 03.2022
Front Desk Concierge
NFC Amenity
02.2021 - 02.2022
Bachelor of Early Childhood Care And Education -
Prince George's Community College
High School Diploma -
Ballou