Treffle Helm
Ypsilanti,MI
Summary
Results-driven professional with extensive experience in the restaurant industry. Expertise in training new staff and enhancing service standards, contributing to improved team performance and guest satisfaction. Sociable server offering several years of experience delivering friendly, prompt service to customers.
Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
California Pizza Kitchen
Ann Arbor, Michigan
11.2021 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables and prioritized tasks effectively during peak hours.
- Handled customer complaints calmly and professionally to ensure satisfaction.
- Trained new servers on restaurant procedures and best service practices.
- Assisted in training new servers on menu items and service protocols.
- Responded promptly to guest inquiries and resolved any issues effectively.
- Took and processed food and beverage orders accurately and efficiently.
Server/Crew Trainer
Black Rock Bar and Grill
Ann Arbor, Michigan
06.2022 - 12.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Trained new employees on service standards and restaurant policies.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Resolved crew conflicts by fostering a positive work environment and collaboration.
Supervisor/Server/Trainer
Bds Mongolian Grill
Ann Arbor, Michigan
05.2018 - 05.2022
- Resolved customer complaints to maintain satisfaction and loyalty.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Education
Bachelor of Arts - Elementary Education
Eastern Michigan University
Ypsilanti, MI12-2009
Skills
- Customer service
- Order accuracy
- Menu knowledge
- Training and development
- Conflict resolution
- Team collaboration
- Problem solving
- Upselling techniques
- Communication skills
- Interpersonal skills
- Guest relations
- Staff supervision
Certification
Servsafe Alcohol server certificate
Timeline
Server/Crew Trainer
Black Rock Bar and Grill
06.2022 - 12.2025
Server/Bartender
California Pizza Kitchen
11.2021 - Current
Supervisor/Server/Trainer
Bds Mongolian Grill
05.2018 - 05.2022
Bachelor of Arts - Elementary Education
Eastern Michigan University