Summary
Overview
Work History
Skills
Certification
Timeline
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Trei Taylor

Parma,OH

Summary

Accomplished Technology Expert with a proven track record at Asurion, enhancing customer satisfaction through expert upselling and technical support. Skilled in Information Security and multi-tasking, I significantly contributed to team productivity and quality goals. Leveraged in-depth industry knowledge and a professional demeanor to exceed sales targets and client expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technology Expert

Asurion
01.2020 - Current
  • Provide multifaced technical support both in person and online - hybrid position
  • Meet customer service levels and sales goals by upselling Asurion products and services.
  • Coordinate inventory supplies and equipment to maximize team productivity.
  • Maintain continuous knowledge of current and newly developed industry technology, making proactive suggestions to customers.
  • Greet patrons warmly and offered to assist with issues or needs.

Compliance Technician

MCPc
05.2019 - 01.2020
  • Update software for each machine using SCCM
  • Provide basic software and desk side support

Configuration Specialist

Vox Mobile
09.2018 - 05.2019
  • Operate in-house IT systems and tools to accurately track, image and configure mobile devices that are based on customer specifications
  • Work in a LEAN operating model in a Team environment to ensure productivity and quality goals are achieved
  • Accurately track device assets and enrollment validations using Mobile Device Management tools

Skills

  • Client Needs Assessment
  • Quality Assurance Testing
  • Data Analysis
  • Product Sales
  • Inventory Control
  • Upselling
  • Professional Demeanor
  • Multi-tasking strength
  • Verbal/written communication

Certification

Technical Support Fundamentals - Google

Cyber Security Tools & Cyber Attacks - IBM

Timeline

Technology Expert

Asurion
01.2020 - Current

Compliance Technician

MCPc
05.2019 - 01.2020

Configuration Specialist

Vox Mobile
09.2018 - 05.2019

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Trei Taylor