Ze Vang
Plover,WI
Summary
Results-driven Network Engineer with 13 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technology Expert
JustAnswer
05.2022 - Current
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Researched new tactics to better hone responses and shorten remediation times.
Network Engineer II
Nsight
08.2015 - 01.2023
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as optical, switches, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Collaborated with vendors to identify best options for optimizing network performance.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided detailed network diagrams and procedural guidelines.
- Performed troubleshooting for Cisco, and packet analysis.
- Established robust infrastructure and data capacity for new applications.
- Integrated data, voice and video networks for use in multi-site installations.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Led planning and technical design activities for routine operations and special projects.
- Maintained and expanded vendor relationships through amicable and beneficial interactions.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Configured, tested and maintained LAN/WAN components and connections.
- Planned and implemented effective disaster recovery and business continuity solutions.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Implemented scalable, efficient and cost-effective network automation framework.
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Monitored network activities to quickly detect and resolve operational and security issues.
- Improved network operation by incorporating new technologies into existing designs.
Data and Transport Network Engineer
Spectrum
10.2013 - 08.2015
- Assisted with implementation and support of network monitoring tools.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Collaborated with vendors to identify best options for optimizing network performance.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided detailed network diagrams and procedural guidelines.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Established robust infrastructure and data capacity for new applications.
Customer Repair Adviser
TDS Telecommunications Corp.
11.2011 - 10.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Macintosh Certified Specialist
ZAXX Technology Specialists
01.2010 - 11.2011
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Recovered critical information from data back ups to restore functionality.
- Set up and maintained user accounts and client access.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Assisted customers with technical support inquiries.
- Restored data on computers and office machines.
Education
Bachelor of Science - Information Technology Security
Western Governors University
Salt Lake City, UT01.2017
Associate of Science - Information Technology
Mid-State Technical College
Stevens Point, WI05.2011
Skills
- IP Address Structure
- MPLS Routers
- Hardware and Software Configuration
- Infrastructure Planning and Design
- Root Cause Analysis
- Disaster Recovery Operations
- Infrastructure Maintenance
- Packet Trace Analysis
- Network Device Monitoring
- Microsoft Office Proficiency
- Network Infrastructure Support
- Internet Protocol Suite (TPC/IP)
Certification
- CompTIA Project +
- CompTIA Linux
Timeline
Technology Expert
JustAnswer
05.2022 - Current
Network Engineer II
Nsight
08.2015 - 01.2023
Data and Transport Network Engineer
Spectrum
10.2013 - 08.2015
Customer Repair Adviser
TDS Telecommunications Corp.
11.2011 - 10.2013
Macintosh Certified Specialist
ZAXX Technology Specialists
01.2010 - 11.2011
Bachelor of Science - Information Technology Security
Western Governors University
Associate of Science - Information Technology
Mid-State Technical College
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