Trejur Mosley
Atlanta ,GA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
12
12
years of professional experience
Work History
Customer Service Representative- Remote
Shyftoff
Tampa, FL
01.2022 - 12.2024
- Resolved customer complaints promptly and efficiently.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Quality Control Analyst- Remote
Omni Interactions
Atlanta, GA
12.2019 - 12.2022
- Participated in regular meetings with management team members discussing progress towards achieving company objectives related to product excellence.
- Identified areas of improvement within current operational procedures as well as recommended best practices for future operations.
- Evaluated customer complaints related to product or service quality ensuring timely resolution of all issues raised.
- Reviewed, analyzed and documented data related to quality assurance processes.
- Identified and troubleshot equipment problems.
- Investigated customer complaints related to product quality and developed solutions accordingly.
Customer Care Representative
Comcast
Alpharetta, Georgia
03.2015 - 11.2019
- Provided top quality control and eliminated downtime to maximize revenue.
- Processed customer account changes with proprietary software.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Strengthened customer retention by offering discount options.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Delivered customer support to high call load each shift.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Cashier Team Lead
Yogis Wings
Atlanta , GA
07.2012 - 03.2015
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Performed daily opening and closing procedures for the register area.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Banneker High School
Atlanta Ga 05-2012
Skills
- Scheduling
- Service upselling
- Account updating
- Call management
- Proofreading
- Script adherence
- Calm demeanor
- Conflict resolution
- Building rapport
- Active listening
Timeline
Customer Service Representative- Remote
Shyftoff
01.2022 - 12.2024
Quality Control Analyst- Remote
Omni Interactions
12.2019 - 12.2022
Customer Care Representative
Comcast
03.2015 - 11.2019
Cashier Team Lead
Yogis Wings
07.2012 - 03.2015
High School Diploma -
Banneker High School