Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Williams

Calhoun City,USA

Summary

Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.

Overview

3
3
years of professional experience

Work History

Customer Service Representative- Remote

TTEC
08.2023 - 12.2024
  • Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
  • Logged details of customer service calls in computer system following correct protocols
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Provided exceptional customer service to clients in fast-paced call center environment
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Determined charges for services requested and arranged for billing

Customer Service Representative- Remote

Iqor
01.2022 - 08.2023
  • Maintained a high level of professionalism when dealing with difficult customers
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Provided exceptional customer service to ensure customer satisfaction
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Performed data entry tasks accurately and in a timely manner
  • Updated and maintained database with accurate customer information and timely data entry
  • Built trusting relationship with customers to better understand needs

Education

A.A.S. - Business Information Systems

Itawamba Community College

Diploma -

Houston High School

Skills

  • Data Entry
  • Call Management
  • Scheduling
  • Information Security
  • Call Center Operations
  • Multitasking
  • Conflict Mediation
  • Inbound and Outbound Calling
  • Complaint resolution

Languages

English
Full Professional

Timeline

Customer Service Representative- Remote

TTEC
08.2023 - 12.2024

Customer Service Representative- Remote

Iqor
01.2022 - 08.2023

A.A.S. - Business Information Systems

Itawamba Community College

Diploma -

Houston High School
Jennifer Williams