Shannon Burton
Las Vegas
Summary
Dedicated and detail-oriented healthcare professional with a proven track record in customer service, case management support, and administrative coordination. Recognized for exceptional communication skills, strong organizational abilities, and adept problem-solving techniques. Effectively manages multiple priorities in fast-paced environments. Proficient in scheduling, documentation, data entry, and delivering compassionate, patient-focused service while ensuring accuracy and professionalism. Committed to enhancing operational efficiency, improving the patient experience, and providing high-quality service within a collaborative healthcare team.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Customer Service Representative- Remote
BETMGM
10.2024 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Met daily customer service quotas with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Updated and maintained database with accurate customer information and timely data entry.
Home Health Case Manager- Remote
Prolific Home Health
05.2016 - 05.2026
- Enhanced customer interactions by actively listening, addressing concerns promptly, and escalating critical issues to supervisor.
- Maintained accurate patient records for 50+ clients.
- Improved appointment coordination between nurses and patients.
- Handled customer inquiries through phone and email, ensuring concerns were addressed promptly and accurately.
- Addressed customer complaints and issues promptly, ensuring timely resolution.
- Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.
- Assisted physical therapists in developing and implementing patient treatment plans.
- Maintained accurate patient records, documenting progress and treatment modifications efficiently.
- Facilitated training and mentorship for new staff on patient care protocols and safety standards.
- Collaborated with healthcare teams to ensure comprehensive patient care and effective communication.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Sales Associate
Maximilian Fur Salon - Bloomingdales
12.2011 - 11.2014
- Responsible for ensuring an exemplary customer experience which includes, but not limited to greeting, fitting, Cashier, and assisting with meeting the customers needs.
- Shipping Orders on shipping software for USPS, FEDEX and UPS.
- Entering Orders and Filing Orders.
- Maintain an awareness of all promotions and advertisements.
- Schedule appointments for restyle events.
- Answering heavy phones.
EKG Technician
Kaiser Permanente
05.2010 - 07.2011
- Greet Patients, Verify Insurance and Chart Filing.
- Answering phones and scheduling appointments.
- Maintains patient files and retrieves files for scheduled appointments.
- Initiates the medical record by creating and processing the patient care record folder.
- Responsible for the observation, interpretation and monitoring of displayed cardiac rhythms.
- Assigned to perform Holters and Event Monitors.
- Observes and reports deviations in rhythms from baseline promptly to the appropriate RN.
- Performs 12-lead EKG on patients assigned as directed by the Registered Nurse.
- Replenishes supplies in patient rooms promptly upon transfer or discharge of patient.
Medical Assistant - Per Diem
Provant Health Solutions
12.2009 - 06.2011
- Responsible for providing excellent customer service.
- Travel to Health Fair events participating in various Health Projects.
- Blood Pressure, Weight, Height & Body Composition, and BMI using the Tanita bioelectrical impedance analyzer.
- Waist Circumference.
- Finger stick for blood work run on the Cholestech LDX Machine.
Medical Assistant - Per Diem
Kronos Health Solution
02.2010 - 01.2011
- Responsible for providing excellent customer service.
- Travel to Health Fair events participating in various Health Projects.
- Blood Pressure, Weight, Height & Body Composition, and BMI using the Tanita bioelectrical impedance analyzer.
- Waist Circumference.
- Finger stick for blood work run on the Cholestech LDX Machine.
Education
Bachelor of Science - Kinesiology
University of Las Vegas
Las Vegas, NV05-2025
Associate of Science - Science
College of Southern Nevada
Las Vegas, NV01-2020
High School Diploma -
Laguna Creek High School
Elk Grove, CA05-2009
Skills
- Medial Receptionist
- Medical Assistant
- EKG Technician
- Computer Savvy
- Time Management
- Active Listening
- Collecting Vital Signs
- Customer Service Representative
- Front Desk
- Luxury Sales Associate
- Problem-Solving
- Data Entry
- Patient Care
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- Medical Assistant Certificate, Elk Grove Unified School District
- EKG Technician Training, Elk Grove Unified School District
Timeline
Customer Service Representative- Remote
BETMGM
10.2024 - Current
Home Health Case Manager- Remote
Prolific Home Health
05.2016 - 05.2026
Sales Associate
Maximilian Fur Salon - Bloomingdales
12.2011 - 11.2014
EKG Technician
Kaiser Permanente
05.2010 - 07.2011
Medical Assistant - Per Diem
Kronos Health Solution
02.2010 - 01.2011
Medical Assistant - Per Diem
Provant Health Solutions
12.2009 - 06.2011
Bachelor of Science - Kinesiology
University of Las Vegas
Associate of Science - Science
College of Southern Nevada
High School Diploma -
Laguna Creek High School