Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Endya Jackson

Arkadelphia,AR

Summary

Hard-working , trustworthy , independent individual who is always looking to accept a new challenge. I enjoy learning new things and enjoying life. I tend to be a workaholic, i love being able to live comfortably, while also helping other humans , making sure that they are happy. I will continue to spread positivity throughout my career , while also working hard, staying focused , and keeping my eyes on the prize, which is to me, a stress-free life.

Overview

3
3
years of professional experience

Work History

Customer Service Representative- Remote

Foundever
Arkadelphia, AR
12.2023 - 01.2024
  • Responds to customer inquiries and problems to promote great service.
  • Resolves customer complaints quickly and efficiently.
  • Answers inbound calls, chats and emails to facilitate customer service.
  • Provides technical support over the phone when needed.
  • Engages in conversation with customers to understand needs, resolve issues and answer product questions.
  • Process & reprocess claims
  • Provide clients with accurate information about accounts.

Custodian

Dow Janitorial
Hot Springs, AR
08.2022 - 12.2023
  • Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Disinfect equipment and supplies using germicides or steam-cleaning equipment.
  • Ensure compliance with health regulations regarding the use of hazardous materials.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.

Customer Service Representative- Remote

AT&T
Arkadelphia, AR
07.2021 - 06.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Updated databases with new and modified customer data.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Janitorial Supervisor

SSC
Hot Springs, AR
09.2020 - 06.2021
  • Maintained accurate records of employee attendance, payroll information, and other data related to the department's operations.
  • Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • Established and enforced procedures and work standards, promoting team performance and safety.

Education

High School Diploma -

Camden Fairview High School
Camden, AR
05-2019

Some College (No Degree) - Psychology

Liberty University
Lynchburg

Associates - Health And Human Services

Ultimate Medical Academy
Clearwater, FL

Skills

  • Inbound and Outbound Calling
  • Report Generation
  • Complaint Resolution
  • Product Knowledge
  • Decision-Making
  • Problem-Solving
  • Customer Service
  • Cash Handling
  • Troubleshooting
  • Research
  • Data Entry
  • Workflow Optimization
  • Microsoft Office
  • Customer Service Management
  • Phone and Email Etiquette

Affiliations

  • SInging
  • Reading
  • Studying
  • Hiking
  • Mountain-climbing

References

References available upon request.

Timeline

Customer Service Representative- Remote

Foundever
12.2023 - 01.2024

Custodian

Dow Janitorial
08.2022 - 12.2023

Customer Service Representative- Remote

AT&T
07.2021 - 06.2022

Janitorial Supervisor

SSC
09.2020 - 06.2021

High School Diploma -

Camden Fairview High School

Some College (No Degree) - Psychology

Liberty University

Associates - Health And Human Services

Ultimate Medical Academy

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Endya Jackson