Tremain Carter
Severn,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help Desk or technical support position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Loss Prevention Investigator
TJX Companies
10.2023 - Current
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Worked closely with Help Desk to understand basic technical practices when company technology has malfunctioned.
- Audited 3 stores on weekly basis to identify deficiencies and identified potential causes.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Utilized Microsoft Office applications (Excel, Access, Word) to analyze data and write reports.
Asset Protection Associate
Walmart
03.2023 - 10.2023
- Controlled reduction of loss inventory by protecting company assets.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Contacted local authorities and apprehended shoplifters.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Helped store reduce from %3.9 to %2.8 from implementing the appropriate loss prevention strategies.
- Wrote reports for internal and external crime, burglary, or theft.
Target Fulfillment Captain
Target
11.2021 - 03.2023
- Utilized soft skills appropriately when it comes to unsatisfied customers.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Led fulfillment team when the primary manager was absent.
- Helped increase pick productivity by 6% when attending at work.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Team Member
Chick-fil-A
11.2020 - 11.2022
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Collected, arranged, and input information into the POS system.
- Conducted regular reviews of operations and identified areas for improvement.
- Increased drive-thru speed through rush hours by 11%
Education
Associate of Applied Science - Information Technology
Anne Arundel Community College
Arnold, MD05.2023
Skills
- Customer Service
- Policy Enforcement
- Time Management
- Microsoft Office
- Organized Retail Crime Prevention
- Soft Skills
- Problem Solving
- Tech Savvy
- Critical Thinker
- Microsoft Office
- Confidentiality
Timeline
Loss Prevention Investigator
TJX Companies
10.2023 - Current
Asset Protection Associate
Walmart
03.2023 - 10.2023
Target Fulfillment Captain
Target
11.2021 - 03.2023
Team Member
Chick-fil-A
11.2020 - 11.2022
Associate of Applied Science - Information Technology
Anne Arundel Community College
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