Tremain Smith

• Delivered personalized luxury shopping experiences while offering expert product knowledge to ensure client satisfaction and loyalty.

• Developed and maintained long-term relationships with VIP clients, providing tailored recommendations and exclusive previews for new collections.

• Achieved and exceeded sales targets monthly, contributing to the overall success of the store.

• Utilized CRM tools to track client preferences, transactions, and forecast potential sales opportunities.

• Actively participated in store events and private client appointments, increasing brand awareness and customer

engagement.

• Consistently provided an exceptional customer service experience by warmly greeting, actively listening, and effectively assisting customers, resulting in a 95% customer satisfaction rating.

• Played a key role in achieving individual and store goals, consistently surpassing monthly sales targets by an average of 15%, and contributing to a 10% increase in overall store sales revenue.

• Maintained a high level of performance in voice surveys, achieving an average score of 77% throughout tenure, reflecting strong customer feedback and satisfaction.

Assist in inventory management, ensuring accurate stock organization, and conducting regular cycle counts, leading to a 98% inventory accuracy rate.

• Troubleshoot technical issues for customers personal devices; evaluate concerns and issues, identify and deploy solutions as well as train customers solutions steps.

• Resolved clients and internal complaints and questions.

• Acted as an information resource by answering agents’ questions, assigning tasks, and giving instructions as needed.

• Maintained and held the lead for the most daily and monthly sales on my team, and on the floor.

Ensure consistent professional development of agents and leads.