Tremia Jacobs

Wage Grade 3, step 2 (40 hours per week)

• Assisting the diet office while reviewing and modifying menus based on physician and dietitian orders and ensuring compliance with departmental preferences.
• Stocking units in the hospital with tube feeding and nourishments required for veterans.
• Screen and answer phone calls upon request of nurses and patients to help choose menu items that meet their prescribed diet, including allergies, sensitives, and cultural preferences in a timely manner.
• Utilized Computrition, Microsoft Word, Microsoft Teams, CPRS, and VistaR3 software to interact with dietitians and supervisors. (GS5 assigned work duties)
• Gained experience through shadowing the MOVE program doing consults.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• Managed required paperwork efficiently.
• Generated smart substitutions list for kitchen staff.
• Reviewed menu tickets to identify tray requirements.
• Prepared tea, coffee, salads and various food products in the cold station.
• Maintained hot food line efficiency.
• Checked tray line for tray accuracy (WG 4 assigned work duties).
• Maintained hygienic environment by disinfecting work areas.
• Ensured timely meal tray delivery for patients.
• Supported supervisors by verifying tray precision.

• Handle incoming calls daily.
• Managed database entries efficiently.
• Validate and update patient demographics.
• Communicate personalized solutions to help customers move forward with services.
• Organized consultation times between patients and dietitians.
• Delivered nourishments and snacks to patients per orders from physician/dietitian in timely manner.
• Conducted patient visits to explain Food and Nutrition Services offerings.
• Assisted in tray line preparation.
• Ensured all working environments remained hygienic regularly.

• Supports and collaborates with RN to provide dialysis treatment to patients.
• Administered prescribed medications under the supervision of a Registered Nurse.
• Provided direct patient care and assistance to healthcare team members.
• Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
• Responsible for prepping and testing equipment, reviewing treatment sheets and maintaining a safe and clean working environment.
• Help patients scheduling appointments.
• Update patients health insurance in the system when needed.
• Scheduled appointments for clients, customers, and other visitors.
• Answered incoming calls and took messages.

• Organized activities according to after-school curriculum.
• Supervised children and assisted with homework assignments.
• Updated attendance records for accurate reporting to program.
• Attended regular staff meetings to follow program updates.
• Assisted in the development and implementation of lesson plans.
• Provided instructional support to teachers in accordance with established curriculum guidelines.
• Assisted in the supervision of students during recess, lunch, and other activities.

• Responsible for loading and unloading materials received for the company.
• Follow standard operating procedures for material transfers.
• Assist Vendors with truck loads and scan in products.
• Inspected materials for any damages or defects upon receipt.
• Maintained accurate inventory records of all received items.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Perform receptionist duties.