- Offering time and support to shelters for the homeless
- Mindfulness Practices
- Volunteer Work
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Fashion and Style
- Enjoy hobbies that combine physical activity with outdoor exploration
- Personal Development and Self-Improvement
- Reading
- I like working with my hands and fixing things
- Cooking/ Baking
- Pinterest for inspiration
Trena Bleyaert
Monroe,MI
Summary
Experienced HR professional skilled in benefits administration and employee onboarding. Recognized for fostering a positive work environment through effective communication and proactive conflict resolution, ready to support organizational goals and enhance employee engagement.
Overview
20
20
years of professional experience
Work History
Human Resource Generalist
Young's Inc.
06.2010 - 12.2025
- Managed recruitment processes, ensuring alignment with organizational goals and compliance with employment laws.
- Developed and implemented employee training programs to enhance skill sets and promote career growth.
- Streamlined onboarding procedures, improving new hire integration and reducing time-to-productivity.
- Collaborated with management to resolve employee relations issues, facilitating effective communication and conflict resolution.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Administered employee benefits programs and assisted with open enrollment.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
Customer Service Representative
Young's Inc.
06.2006 - 12.2025
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Inbound/Outbound customer calls.
- Worked with customers on returns, damages and credits.
- Processed payments for orders and invoices.
- Processed samples and quotes for large key accounts.
- Supported multiple sales teams - rep agencies
- Order entry. Processed orders from various sources such as but not limited to website, software, customer/rep app, email and fax.
- Worked one on one with customers in showrooms and front desk reception.
Education
High School Diploma -
Monroe High School
Monroe, MI06-1990
Skills
- Employee onboarding
- Benefits administration
- HR policies implementation
- Employee relations
- Team bonding
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Interests
Awarded Employee of the year twice.
Was nominated twice for Employee of Year and was awarded both for going above and beyond requirements to get tasks completed. Lending support to management and coworkers in various ways. I would report to work before scheduled time and stay late evenings. Was promoted within in several months of starting my position from an entry level position administration, to role of assisting the owner and co-owner in purchasing duties.
Kept an open mind of learning and growing in the field I was assigned. Took on duel roles of customer service and Human Resource generalist.
Timeline
Human Resource Generalist
Young's Inc.
06.2010 - 12.2025
Customer Service Representative
Young's Inc.
06.2006 - 12.2025
High School Diploma -
Monroe High School