Trena Carr-Johnson
Franklin,TN
Summary
Dedicated healthcare professional with extensive experience in patient registration and health records management. Known for ensuring data integrity and compliance, ready to support seamless patient access and improve operational efficiency. Accomplished Patient Access Team Lead
with a proven track record in regulatory compliance and customer relationship management. Expertise in streamlining patient registration and insurance verification processes to enhance service delivery and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Virtual Registrar
HCA Healthcare Inc/Parallon
Arlington, TX
03.2025 - 12.2025
- Collected and verified patient information to ensure accurate registration processes.
- Utilized electronic health record systems to maintain patient records securely.
- Communicated with healthcare staff to ensure seamless patient admissions.
- Processed and verified insurance information to confirm coverage for services rendered.
- Responded to patient inquiries and provided necessary information promptly.
- Reviewed and ensured accuracy of documentation before entry into the system.
Patient Access Team Lead
HCA Healthcare Inc/Parallon
Lewisville, Texas
06.2022 - 03.2025
- Supervised daily operations of patient access team to enhance service delivery.
- Managed patient registration activities, ensuring accuracy in insurance verification, co-pay collection, and appointment scheduling.
- Trained new staff on patient registration processes and system navigation.
- Coordinated interdepartmental communication to improve patient service flow.
- Monitored compliance with healthcare regulations during patient intake procedures.
- Acted as liaison between hospital administration, clinical staff, and external vendors and partners.
- Monitored billing processes to ensure accuracy of information entered into system databases.
Patient Access Representative
Baylor Medical Center Frisco
Frisco, Texas
10.2019 - 05.2022
- Verified insurance eligibility and benefits for incoming patients.
- Verified insurance coverage for services provided by the facility.
- Performed pre-registration functions, verifying demographic information and obtaining authorizations while collecting deposits and co-payments to facilitate seamless patient registration.
- Collected co-pays and other payments from patients at time of service.
- Coordinated with clinical staff to enhance patient access processes and improve overall patient experience.
- Managed incoming calls, addressing inquiries and resolving issues to ensure timely patient access.
- Greeted patients and visitors to ensure a welcoming environment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system.
Patient Access Representative
Baylor Scott & White Medical Center
Plano, Texas
05.2015 - 10.2019
- Managed patient registration and appointment scheduling for efficient workflow.
- Collaborated with medical staff to streamline registration processes.
- Entered all patient information into the registration system accurately and efficiently.
- Completed pre-registration activities accurately before each appointment date.
- Checked insurance benefits, received payments and provided receipts.
- Managed payment collection and financial transactions accurately to maintain financial integrity.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Generated forms related to registration process such as release of information forms and financial responsibility forms.
- Processed daily reports including census report, aging report, collection report and charge entry report.
- Collaborated with team members to prioritize urgent requests, ensuring timely responses to patient needs.
- Delivered exceptional customer service by addressing inquiries and resolving issues to enhance patient satisfaction.
Education
High School Diploma -
Western Heights High School
Oklahoma City, OK05-1987
Skills
- Data accuracy and integrity
- Insurance verification
- Health records management
- HIPAA compliance
- Regulatory compliance
- Patient registration
- Customer relationship management
- HIPAA compliance
Systems Utilized
- Meditech
- Eclipsys
- OneSource
- WPS Government Services
Timeline
Virtual Registrar
HCA Healthcare Inc/Parallon
03.2025 - 12.2025
Patient Access Team Lead
HCA Healthcare Inc/Parallon
06.2022 - 03.2025
Patient Access Representative
Baylor Medical Center Frisco
10.2019 - 05.2022
Patient Access Representative
Baylor Scott & White Medical Center
05.2015 - 10.2019
High School Diploma -
Western Heights High School