Amber Harris

• Managed patient registration processes to ensure accuracy and efficiency in data entry.
• Coordinated insurance verification and eligibility checks for incoming patients.
• Streamlined scheduling procedures to optimize patient flow and minimize wait times.
• Trained new staff on registration protocols and electronic health record systems.
• Data Collection: Gather and verify personal details, contact information, and demographic data.
• Verification: Check insurance coverage, payment methods, and eligibility requirements before appointments or events.
• Scheduling: Book appointments, manage calendars, and send out reminders or confirmation links.
• Communication: Answer user questions, provide basic technical support, and route complex issues to the right team.
• Record Keeping: Enter accurate notes into software systems while keeping data secure and private.

Job Description

• Patient Access: Collecting demographic data, scheduling appointments, and completing intake registration.
• Insurance Verification: Confirming active coverage, in-network status, and checking for prior authorizations.
• Charge Capture: Documenting and assigning standard medical codes such as CPT for services rendered.
• Claim Submission: Generating clean electronic claims and transmitting them to insurance carriers or clearinghouses.
• Monitoring payer decisions, reviewing rejected claims, and appealing underpayments.
• Collections & Patient Billing: Sending patient statements for remaining balances, setting up payment plans, and tracking accounts receivable

• Led resolution initiatives to address complex customer inquiries effectively.
• Collaborated with cross-functional teams to streamline issue resolution workflows.
• Analyzed case trends to identify areas for process improvement and efficiency gains.
• Mentored junior specialists, enhancing team performance and knowledge retention.
• Administered employee benefit programs, such as retirement plans and health insurance coverage elections, by working in tandem with the benefits administration team.
• Expanded product knowledge regularly through continued education courses and seminars focused on health insurance laws, regulations, and best practices within the industry.
• Enhanced patient satisfaction by efficiently processing health insurance applications and addressing inquiries.