Robert Hawkins
Bristol,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Virtual Registrar
HCA
Largo, FL
10.2023 - Current
- Work as a Virtual Registrar for HCA emergency department for 90 free standing emergency room locations via video calls.
- Answer constant flow of customer calls with minimal wait times using Avaya and Genesys phone systems for customer calls and call transfers as well as WebEx for contact with team members and supervisors.
- Verify and update patient demographic information as well as insurance information to maintain accurate patient records.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
Team Member
Flex Tech, LLC
Bristol, TN
12.2021 - 08.2023
- Process returns of cell phone accessories for resale.
- Inspecting packaging as well as the product itself to determine the proper grading for resale.
- Tasked with picking orders for the customers and packaging the orders for shipment while maintaining accuracy and quality.
- I also took part in the training process for new employees in our area as well as keeping an eye on the processes to find new ways to ensure accuracy and efficiency.
- Collaborated with team members to streamline workflow processes and reduce downtime.
- Streamlined packaging and shipping practices to maintain fast turn around and increased productivity reducing packaging and shipping times 30%.
Service Valet
Driver Network Service
Clearwater, FL
09.2020 - 10.2021
- Ensure the customer receives top quality service and have peace of mind knowing their vehicles are in professional hands and will be taken care of properly.
- Managed vehicle retrieval and delivery operations, ensuring timely services for clients.
- Inspect vehicles to verify condition ahead of customer returns.
Delivery Driver
Absolutely Beautiful Flowers
Saint Petersburg, FL
12.2019 - 02.2020
- Flower delivery in the greater Tampa Bay Area
- Delivered floral arrangements efficiently to ensure timely customer satisfaction.
- Maintained accurate delivery logs and inventory records for operational efficiency.
- Navigated routes effectively, optimizing delivery times and reducing delays.
Material Handler
HCA Healthtrust
Largo, FL
03.2019 - 12.2019
- Pick supply orders for HCA hospitals at the Supply Chain Warehouse
- Collaborated with team members to optimize workflow and enhance productivity across departments.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Maintenance Technician/Janitor
Condominium Associates
Treasure Island, FL
11.2017 - 03.2019
- Janitorial and light maintenance
- Performed preventive maintenance on equipment to minimize downtime and extend lifespan.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
Crematory Operator and Removal Team Memeber
Phoenix Crematory Services
Muskegon Heights, MI
10.2013 - 07.2017
- Tasked with ensuring all regulations regarding the cremation process were met and that every cremation was handled with proper care and respect.
- Removals of the deceased from the place of their passing
- Answering all questions and concerns for next of kin regarding the cremation process
- Cremating the deceased and processing the remains according to the wishes of the family
- Balanced multiple responsibilities simultaneously while maintaining a strong attention to detail in all aspects of daily tasks.
- Ensured accurate record-keeping for all cremations, contributing to streamlined operations and regulatory compliance.
- Addressed client inquiries promptly and professionally, establishing trust through effective communication skills.
Certified Pharmacy Technician
Pamida Pharmacy
Newaygo, MI
10.2008 - 09.2013
- Abide by all HIPAA regulations to safeguard PHI
- Processing prescription claims with the proper insurance carriers, troubleshooting rejected claims for billing errors
- Contacting insurance companies for benefit verification and limits
- Reviewed and verified customer information and insurance provider information to ensure up to date records
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
CERTIFICATE - Pharmacy Technician
Baker College of Muskegon
Muskegon, MI11-2008
Skills
- Pharmacy Technician Experience
- Insurance Verification
- Medical Terminology
- Avaya
- WebEx
- MEDITECH EHR software
- HIPAA compliance
- Patient registration
- Genesys
Disclaimer
Authorized to work in the US for any employer
Timeline
Virtual Registrar
HCA
10.2023 - Current
Team Member
Flex Tech, LLC
12.2021 - 08.2023
Service Valet
Driver Network Service
09.2020 - 10.2021
Delivery Driver
Absolutely Beautiful Flowers
12.2019 - 02.2020
Material Handler
HCA Healthtrust
03.2019 - 12.2019
Maintenance Technician/Janitor
Condominium Associates
11.2017 - 03.2019
Crematory Operator and Removal Team Memeber
Phoenix Crematory Services
10.2013 - 07.2017
Certified Pharmacy Technician
Pamida Pharmacy
10.2008 - 09.2013
CERTIFICATE - Pharmacy Technician
Baker College of Muskegon