TAMARA FIELDS
Macon,GA
Summary
Results-driven Customer Service Professional with 21 years of experience in conflict resolution and customer loyalty initiatives. Strong interpersonal and communication skills enhance team collaboration and customer engagement. Demonstrates effective time management and problem-solving abilities, thriving in dynamic environments and consistently contributing to team success.
Overview
28
28
years of professional experience
Work History
Patient Access Registrar
Piedmont Macon Medical
Macon, GA
08.2020 - Current
- Verified insurance information and updated patient records accurately.
- Verified insurance eligibility and collected co-payments, ensuring accurate financial processing for patient accounts.
- Conducted financial counseling for patients, clearly explaining payment options and assistance programs to support informed decision-making.
- Communicated financial obligations to patients and collected fees at time of service.
- Maintained confidentiality of patient information per HIPAA guidelines.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Ensured all patient registration forms were completed accurately and efficiently.
- Assisted with scheduling appointments for patients via telephone or web portal.
- Managed phone inquiries and provided information about services offered.
- Utilized multiple systems such as EMR software programs for entering data related to patient demographics.
- Collaborated with healthcare teams to ensure smooth patient flow and access.
- Monitored patient flow within the department and communicated any delays to management staff.
- Trained new staff on registration procedures and customer service standards.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Provided support to other departments such as billing, collections or registration when needed.
- Prepared daily reports which included daily surgery schedules and pre-op schedules
- Resolved any discrepancies between patient accounts.
- Provided clear instructions on how to complete necessary paperwork prior to procedures taking place.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Developed positive relationships with physicians, nurses, administrators, and other staff members.
- Responded to inquiries from providers regarding insurance coverage and benefits.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Guided patients through the completion of consent and other required medical forms.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Communicated with patients with compassion while keeping medical information private.
- As a safety coached I followed all safety protocols to ensure the patients and my coworkers were safe.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Customer Service Manager
Walmart Supercenter
Macon, GA
10.2012 - 11.2019
- Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online.
- Engaged with customers to understand and resolve issues and answer product questions.
- Engaged with customers to resolve issues and answer product questions, enhancing overall customer experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented strategies to enhance customer satisfaction and loyalty.
- Trained staff on customer service best practices and company policies to elevate service standards.
- Oversaw daily operations to ensure efficient store functioning to ensure smooth store functioning.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Continuously met or exceeded daily service quality and performance scores.
- Recruited and trained new employees to meet job requirements.
- Evaluated employee job performance and motivated staff to improve productivity.
- Reviewed customer feedback and complaints to identify improvement areas, driving enhancements in customer service processes.
- Evaluated and authenticated returns, exchanges and voids.
- Quoted prices for items desired, explained credit terms and collected credit information to qualify customers.
- Delegated tasks to staff based on established priorities.
- Transported heavy boxes using hand trucks and pallet jacks, containers and pallets with the use of hand trucks and pallet jacks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated tasks and monitored the performance of project personnel.
Accounting Associate
Walmart Supercenter
Macon, GA
07.2006 - 10.2012
- Compiled cashier data, balanced drawers, and prepared daily deposits to ensure accurate financial reporting.
- Investigated and resolved discrepancies during the account reconciliation process.
- Reduced financial discrepancies by verifying accounting statements.
- Maintained financial records using Walmart's accounting software systems.
- Prepared documentation and reports for audits, facilitating compliance and review processes.
- Communicated effectively with colleagues across departments to resolve any discrepancies or errors identified in the course of performing duties.
- Monitored daily cash flow activities, ensuring sufficient funds in operating accounts to support operational needs.
- Trained new staff on accounting procedures and software applications.
Cashier Team Lead
Burger King
Forsyth, GA
01.1999 - 09.2000
- Led cashier team in providing excellent customer service during peak hours.
- Managed cash drawer accuracy and ensured proper cash handling procedures.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Trained new cashiers on register operations and customer interaction skills.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Coordinated with kitchen staff to ensure timely order fulfillment and service speed.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Cultivated positive relationships with team members to enhance teamwork. with team members to foster collaboration.
Education
Mary Persons High School
Forsyth, GeorgiaSkills
- EMR software proficiency
- Health insurance verification
- Patient record management
- Training and development
- Customer service excellence
- Effective communication
- Problem solving
- Time management
- Adaptable to change
- Safety protocols
Timeline
Patient Access Registrar
Piedmont Macon Medical
08.2020 - Current
Customer Service Manager
Walmart Supercenter
10.2012 - 11.2019
Accounting Associate
Walmart Supercenter
07.2006 - 10.2012
Cashier Team Lead
Burger King
01.1999 - 09.2000
Mary Persons High School