Dianna Woodard
Asheville,NC
Summary
Detail-oriented healthcare coordinator focused on enhancing patient care through efficient scheduling and electronic records management. Strong organizational skills and commitment to confidentiality lead to improved clinic workflow and heightened patient satisfaction.
Overview
18
18
years of professional experience
Work History
Patient Access Scheduler
VA Hospital
Asheville, North Carolina
05.2026 - Current
- Managed patient scheduling for appointments across multiple departments.
- Collaborated with clinical teams to optimize appointment flow.
- Assisted patients with insurance verification and eligibility inquiries.
- Resolved patient inquiries and concerns with professionalism and empathy.
- Updated and maintained patient records in the electronic health system.
- Provided support during peak times to enhance service delivery.
- Adhered to HIPAA regulations when handling confidential patient information.
Patient Coordinator and Scheduling
Asheville Pulmonary & Critical Care Associates
Asheville, North Carolina
09.2020 - 05.2026
- Scheduled appointments for sleep apnea patients at Mission Sleep Center.
- Facilitated patient follow-ups and appointment reminders using telecommunication tools to enhance patient engagement.
- Facilitated smooth patient check-ins and check-outs, streamlining clinic workflow.
- Provided empathetic support to patients and families, addressing concerns and providing information.
- Demonstrated strong organizational skills by maintaining detailed patient files and documentation.
- Coordinated accurate patient data entry into management systems, ensuring comprehensive record-keeping.
Mission Hospital Radiology Scheduler
Mission Hosptial
05.2018 - 08.2020
- Managed fast-paced scheduling processes in a professional environment to ensure timely appointments.
- Coordinated radiology appointments across multiple departments to maximize resource utilization.
- Resolved scheduling conflicts by managing cancellations and rescheduling to minimize appointment disruptions.
- Collaborated with radiology technicians to enhance daily scheduling efficiency.
- Communicated with patients to confirm appointments and provide preparation instructions.
- Provided detailed explanations to patients regarding radiology procedures and preparation requirements.
Garden Center Associate
Lowes Home Improvment
02.2017 - 05.2018
- Cultivated repeat business through friendly interactions that established customer trust.
- Delivered customer service by addressing inquiries and concerns, ensuring customer satisfaction.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Maintained clean, safe, and organized work environments to support efficient store operations.
Referral Coordinator
Our Family Doctor
03.2012 - 01.2017
- Developed relationships with external providers through regular updates and follow-ups, facilitating improved communication and collaboration.
- Coordinated interdisciplinary efforts to ensure seamless patient transitions between services, enhancing continuity of care.
- Addressed referral discrepancies to minimize delays, enhancing overall patient care.
- Managed multiple referral requests simultaneously, ensuring timely processing and resolution to support patient needs.
Data Entry Coordinator
Tar Heel Home Health
10.2008 - 01.2012
- Entered data into systems with attention to detail.
- Processed incoming information and entered into databases to maintain data integrity.
- Clarified data requirements with colleagues to facilitate accurate data entry.
- Updated spreadsheets to ensure accuracy of current information.
Education
Associate of Arts - English
Georgia Perimeter College
Dunwoody, GA06-2007
Skills
- Appointment scheduling
- Patient care
- Patient documentation
- Insurance verification
- Record keeping
- Electronic records management
- EMR software proficiency
- Medical terminology
- HIPAA compliance
- Attention to detail
- Organizational skills
- Customer service
- EMR software proficiency
Timeline
Patient Access Scheduler
VA Hospital
05.2026 - Current
Patient Coordinator and Scheduling
Asheville Pulmonary & Critical Care Associates
09.2020 - 05.2026
Mission Hospital Radiology Scheduler
Mission Hosptial
05.2018 - 08.2020
Garden Center Associate
Lowes Home Improvment
02.2017 - 05.2018
Referral Coordinator
Our Family Doctor
03.2012 - 01.2017
Data Entry Coordinator
Tar Heel Home Health
10.2008 - 01.2012
Associate of Arts - English
Georgia Perimeter College