TRENA JAMES
Los Angeles,CA
Summary
Dynamic supervisor with a proven track record at the Youth Development Program, excelling in staff management and training. Enhanced team productivity through effective mentoring and streamlined operations. Committed to fostering collaboration and achieving organizational goals while delivering exceptional customer service and implementing impactful evaluation processes.
Overview
22
22
years of professional experience
Work History
Supervisor
Youth Development Program
Los Angeles, CA
09.2009 - Current
- Supervised daily operations and facilitated program activities for youth engagement and development.
- Led team meetings to strategize initiatives and enhance program effectiveness and outreach.
- Mentored staff in implementing best practices for youth mentoring and support services.
- Developed training materials to improve staff skills in youth counseling techniques.
- Coordinated with community partners to expand resources and opportunities for program participants.
- Implemented evaluation processes to assess program impact and participant satisfaction consistently.
- Enhanced communication strategies among staff, participants, and stakeholders to foster collaboration.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Receptionist
United Church Of Rel,Science
Los Angeles, CA
12.2003 - 08.2009
- Managed front desk operations, ensuring smooth daily facility functions.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated appointments and meetings, optimizing staff schedules for maximum productivity.
- Maintained accurate records and documentation for visitor logs and correspondence.
- Utilized office management systems to streamline communication among departments.
- Trained new staff on front desk procedures, enhancing team performance and service quality.
- Developed strong relationships with community members, fostering a welcoming environment for all visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
No Degree - Child Development
Losangeles TRADE TECH COLLEGE
Los Angeles, CASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Staff development
- Team building
- Operations management
- Teamwork and collaboration
- Multitasking Abilities
Accomplishments
- Supervised team of 5 staff members.
- Achieved through effectively helping with calendars and schedule.
- Documented and resolved parents issues, which led to improved communication and positive outcomes''.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
THE GOALS PROGRAM FOR ACTIVITIES
The Goals program was goal-setting it gave me communication skills ,teamwork skills completed a personal development program focused on building confidence and communication skills, which helped me work more effectively with others.
Timeline
Supervisor
Youth Development Program
09.2009 - Current
Receptionist
United Church Of Rel,Science
12.2003 - 08.2009
No Degree - Child Development
Losangeles TRADE TECH COLLEGE