Trena Johnson
Rossville,IN
Summary
I am so blessed to have had so many experiences in my life. They have taught me so many things that I carry with me today. I am a master at multi-tasking. I thrive in a fast paced environment, and love helping people. I don’t like to leave things unfinished, and responding in a timely manner is priority. I treat people the way I expected to be treated. With respect, kindness, empathy, and I listen with an open mind. I take pride in my work, and I am a dedicated, loyal part of the team.
Overview
25
25
years of professional experience
Work History
Shuttle Driver
Republic Airways
Carmel, IN
02.2023 - Current
- Operated shuttle buses safely and efficiently, ensuring timely passenger transport between terminals.
- Conducted pre-trip inspections to maintain vehicle safety standards and compliance with regulations.
- Communicated effectively with dispatchers to coordinate schedules and manage route changes promptly.
- Monitored traffic patterns and adjusted routes to minimize delays, enhancing overall service efficiency.
- Trained new drivers on operational procedures and safety protocols, fostering a culture of safety awareness.
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Co-Owner
Witter Logistics
Indianapolis, IN
01.2012 - Current
- Oversaw daily operations, ensuring timely delivery and optimal logistics performance.
- Developed strategic partnerships with shippers.
- Implemented cost-saving initiatives, improving profitability while maintaining service quality.
- Supervised team members, providing training and mentorship to improve productivity and morale.
- Analyzed market trends to identify growth opportunities in logistics services and fuel costs.
- Established performance metrics to assess operational success and drive continuous improvement initiatives.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
Shuttle Driver
Bryce Canyon National Park
Bryce Canyon City, UT
03.2022 - 11.2022
- Operated shuttle vehicles to transport passengers safely throughout the National Park.
- Ensured compliance with safety regulations and company policies during all driving operations.
- Conducted routine vehicle inspections to maintain operational readiness and safety standards.
- Greeted passengers with a friendly attitude.
- Researched and created my own content to recite while passengers were touring.
School Bus Driver
Providence Cristo Rey High School
Indianapolis, IN
06.2021 - 03.2022
- Ensured student safety by following established routes and traffic regulations.
- Conducted daily pre-trip inspections to maintain vehicle reliability and safety standards.
- Assisted students with boarding and disembarking, promoting a welcoming environment.
- Coordinated with school administration to communicate schedule changes effectively.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
School Bus Driver
Franklin Township Community School System
Indianapolis, IN
01.2018 - 06.2021
- Ensured student safety during transportation to and from school events.
- Conducted routine vehicle inspections to maintain operational compliance.
- Managed timely pick-up and drop-off schedules to enhance efficiency.
- Communicated effectively with students and staff regarding transportation updates.
- Monitored student behavior on buses to foster a positive environment.
- Developed emergency response plans for unforeseen incidents during transit.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Transported passengers safely along prescribed routes according to tight schedules.
Office Manager
Rehab Medical
Indianapolis, IN
05.2012 - 12.2017
- Managed office operations, ensuring smooth workflow and efficient communication among staff.
- Coordinated scheduling for appointments and meetings to optimize time management.
- Oversaw inventory management, maintaining adequate supplies and equipment readiness.
- Trained new employees on office procedures and company protocols to enhance onboarding experience.
- Facilitated vendor relationships, negotiating contracts that yielded better service terms.
- Prepared reports on office performance metrics to support strategic decision-making initiatives.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Purchasing Inventory Manager
Wallsource
Indianapolis, IN
05.2009 - 04.2012
- Managed procurement processes to ensure optimal inventory levels and timely delivery of materials.
- Developed and maintained supplier relationships to enhance purchasing efficiency and product quality.
- Implemented inventory management systems to streamline tracking and reduce excess stock.
- Trained team members on best practices in inventory management and procurement processes.
- Evaluated supplier performance regularly to ensure compliance with quality standards and delivery schedules.
- Streamlined communication between departments to ensure timely delivery of materials required for production schedules while reducing excess inventory levels.
- Increased efficiency in inventory management by implementing effective purchasing strategies and maintaining strong supplier relationships.
- Championed a culture of continuous learning within the purchasing department by providing ongoing skill development opportunities and keeping abreast of industry trends and best practices.
- Conducted regular audits of warehouse operations to ensure compliance with safety regulations, minimizing risk exposure within the organization.
- Managed cross-functional teams responsible for the procurement, storage, and distribution of goods, ensuring seamless flow of products throughout the organization.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
Customer Service Representative
At Home Health Equipment
Indianapolis, IN
01.2006 - 04.2009
- Provided exceptional customer support via phone and email, addressing inquiries and resolving issues promptly.
- Assisted customers in selecting appropriate health equipment based on individual needs and preferences.
- Maintained accurate records of customer interactions and transactions in management systems.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Office Manager/Insurance Billing
Royal Med
Greenfield, IN
03.2003 - 12.2006
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and logistics for meetings and events to optimize team collaboration.
- Implemented office policies and procedures to enhance operational efficiency and compliance.
- Ensured office staff followed strict government guidelines for Medicare, Medicaid, and private insurances and followed HIPAA guidelines.
- Oversaw inventory management, maintaining supplies and equipment for uninterrupted service delivery.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized fund raising events for kids in need of specialized wheelchairs.
Senior Loan Representative
National City Bank
Greenfield, IN
03.2001 - 03.2003
- Resolved customer inquiries effectively through phone and email communication.
- Assisted in processing orders, ensuring accurate fulfillment and timely delivery.
- Educated customers on product features and benefits to enhance user experience.
- Conducted needs assessments to recommend appropriate home health equipment solutions.
- Handled billing questions, facilitating prompt issue resolution for clients.
- Trained new staff on customer service procedures and best practices for efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Adhered to all government guidelines and HIPAA
Education
No Degree - Social Work
University of Indianapolis
Indianapolis, INSkills
Great communicator , extremely dedicated and loyal Thrive in a fast paced environment Multi-Tasker with a “Get it Done” attitude
Timeline
Shuttle Driver
Republic Airways
02.2023 - Current
Shuttle Driver
Bryce Canyon National Park
03.2022 - 11.2022
School Bus Driver
Providence Cristo Rey High School
06.2021 - 03.2022
School Bus Driver
Franklin Township Community School System
01.2018 - 06.2021
Office Manager
Rehab Medical
05.2012 - 12.2017
Co-Owner
Witter Logistics
01.2012 - Current
Purchasing Inventory Manager
Wallsource
05.2009 - 04.2012
Customer Service Representative
At Home Health Equipment
01.2006 - 04.2009
Office Manager/Insurance Billing
Royal Med
03.2003 - 12.2006
Senior Loan Representative
National City Bank
03.2001 - 03.2003
No Degree - Social Work
University of Indianapolis